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AutoNation Chrysler Dodge Jeep Ram Southwest - Service Center
Littleton, CO
370 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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370 Reviews of AutoNation Chrysler Dodge Jeep Ram Southwest - Service Center
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August 04, 2021
Skip at the Service Department was great! They were able to fix the problem the same day I brought it in. And Skip was very courteous and helped me out a lot! Thank you! able to fix the problem the same day I brought it in. And Skip was very courteous and helped me out a lot! Thank you! More
by gheyne
Employees Worked With
Skip Harmon
August 02, 2021
I would like to commend their Great customer service as they valued their customer by providing what you need, Keep it up, Job well done. Thank you all. they valued their customer by providing what you need, Keep it up, Job well done. Thank you all. More
by natcruise
Employees Worked With
Phil St Romain
July 27, 2021
I took our Dodge Avenger in for a recall item. The appointment was made quickly and without any problems. The service was performed and done by the end of the day. Absolutely no problems appointment was made quickly and without any problems. The service was performed and done by the end of the day. Absolutely no problems More
by gary
Employees Worked With
Phil St Romain
April 15, 2021
Horrible. I spent 10,000 on a new engine for a 2001 jeep cherokee with no other issues. It has been back to their shop for maintenance SIX times, the check engine light has come on every time. It is now o cherokee with no other issues. It has been back to their shop for maintenance SIX times, the check engine light has come on every time. It is now on for the SEVENTH time and I have been waiting almost THREE weeks for them to "find" a loaner car. I called, left messages, called again, no replies. It is dead in my driveway, I am out 10 grand. This place is horrible. More
by bradleynestel
Employees Worked With
Larry - Service Manager.
April 10, 2021
On March 21st 2021 after a large snowfall of approximately 20 inches I had to take my Dodge 2500 4wd ram truck into Autonation south west Dodge because it woul not engage in 4 wheel low. I had approximately 20 inches I had to take my Dodge 2500 4wd ram truck into Autonation south west Dodge because it woul not engage in 4 wheel low. I had purchased a lifetime warranty when I bought it in 2014. After inspection I was told by the service representative it might not be covered Ed. After several calls and more than two weeks it was finally repaired under the lifetime warranty. It was like pulling nails to get this done and it shouldn’t have been. Not sure after having been a loyal Dodge customer and also this dealership for more than 30 years if I will continue to be so in the future. Sincerely William Folino More
by Wfolino
Employees Worked With
Ryan Shaw
December 24, 2020
Made the appointment for an oil change and a recall for 11:45am today some weeks ago. Upon driving into the service bay, I tell the service advisor that I have an appointment and he tells me: "No, you don 11:45am today some weeks ago. Upon driving into the service bay, I tell the service advisor that I have an appointment and he tells me: "No, you don't." Not a very professional greeting, but nonetheless I proceed with showing him confirmation of the appointment and after confirming that I indeed have an appointment at this location, he tells me they're closing early today and there is no one available to do the work. I asked whether I could drop off my car and get a loaner, but I'm told loaners are not available. It should be noted when I purchased my Jeep, I was told that with the Jeep Wave program, loaners will always be available even with minor maintenance. Very disappointed in this place after wasting a considerable amount of time making the appointment and driving to get there. Will take my business elsewhere. More
by mike77881
Employees Worked With
n/a
October 27, 2020
The worst experience in my life with minor repairs to be done. It took almost 3 weeks. Front end parts and a radiator repair. I think any small shop could have it done in a day. I called a local auto parts done. It took almost 3 weeks. Front end parts and a radiator repair. I think any small shop could have it done in a day. I called a local auto parts store and they could have all the parts in a day. But I keep hearing that they are waiting on parts. Maybe they should call auto zone or another local parts store for parts. More
by 3weeks and waiting.
Employees Worked With
Derek, Phil St Romain
June 25, 2019
Bad Customer Service I brought our Jeep in to have its engine looked at, as it was making an odd noise and still under warranty. The dealership fixed the issue, but failed I brought our Jeep in to have its engine looked at, as it was making an odd noise and still under warranty. The dealership fixed the issue, but failed to mention that they were going to have to change the oil. The Jeep got an oil change that included MOA the day before, and then the dealership drained it all out. I asked them to replace the MOA since the oil change wasnt part of the service and didnt know it would have to happen and they refused to do so. Its only a $17 difference or so, but you would think that the dealership would gladly replace the MOA they disposed of rather than put up a fight about it. Lost my future business for sure. More
by bjarocki
Employees Worked With
Andy Rosewell
