AutoNation Chrysler Dodge Jeep Ram Spring

I had such a great experience at AutoNation Chrysler Dodge Jeep RAM Spring! Robert was absolutely amazing. He was friendly, professional, patient, and genuinely easy to work with. He made the entire exp Dodge Jeep RAM Spring! Robert was absolutely amazing. He was friendly, professional, patient, and genuinely easy to work with. He made the entire experience comfortable and stress-free, and I never felt pressured or rushed. He answered all of my questions and made sure I was completely taken care of. Robert has such a great personality and truly knows how to treat his customers. If you’re coming here, definitely ask for Robert! Thank you again, Robert! More

Worked with Juan at AutoNation CDJR Spring. He made the process quick and easy. Definitely recommend doing business here. He made the process quick and easy. Definitely recommend doing business here. More

Our sales guy was amazing! Helped us find the best deal possible. Went from looking at used cars to driving our in a new one with a great APR Helped us find the best deal possible. Went from looking at used cars to driving our in a new one with a great APR More

The service staff was very helpful and friendly The waiting area was clean, coffee and water for the customer waiting area was clean, coffee and water for the customer More

The car seat was not placed back and attached to the seat. It would be nice if the placed things where they found them. seat. It would be nice if the placed things where they found them. More

The dealership and the salesmen were very accommodating and informative. Michael Rodriguez was an excellent salesman and informative. Michael Rodriguez was an excellent salesman More

Excellent customer service was provided. They had a large selection of vehicles and muitple financing options. They had a large selection of vehicles and muitple financing options. More

Great overall experience we ended up purchasing 2 new vehicles from our salesman Mr. Posada. He was great and listen to our needs and wants and he even went out in the rain and got us what we wanted. Ove vehicles from our salesman Mr. Posada. He was great and listen to our needs and wants and he even went out in the rain and got us what we wanted. Overall great customer service and care for us. We will absolutely buy from them again. More

Unprofessional, Inconsiderate, and Unreliable Service We dropped our vehicle off early Friday morning before our scheduled appointment. My husband explicitly requested that our service tech, Robert, notify dropped our vehicle off early Friday morning before our scheduled appointment. My husband explicitly requested that our service tech, Robert, notify us if the vehicle wouldn’t be ready by the end of the day. We received zero updates. By midday Saturday, my husband attempted to reach Robert, but his calls were ignored. When he called the main desk, he was repeatedly transferred until the calls dropped. Eventually, a tech named Ricardo answered and informed us the car wouldn’t be ready until Monday. Because both of our children’s car seats were inside the vehicle, we asked about a loaner for the weekend. Ricardo refused, claiming the manager who approves loaners was off and stating, "I’m not going to inconvenience her on her day off." Apparently, inconveniencing a loyal customer's family, however, was perfectly fine. After another dropped call, I called back from my phone. Ricardo promised the General Manager would call me that day. We received zero follow-up calls from Robert, Ricardo, or the GM. We have brought two vehicles here for service over the past two years and were planning to bring a third vehicle. Given this appalling lack of service and accountability, we will be taking all future business elsewhere. More

Monica with service was no help. My needs meant nothing. Car purchased Autonation had issues within 15 days of purchase. Autonation did not offer courtesy fix made me use my extended My needs meant nothing. Car purchased Autonation had issues within 15 days of purchase. Autonation did not offer courtesy fix made me use my extended warranty. Had to pay my own deductible. After several calls of trying to get help no response from seller. Got a call from a sales person Eric that stated it was like if I bought an Apple phone with issues. I had to use extended warranty and could not waive deductible. Until I complained. I’m not happy how things were handled. More