AutoNation Chrysler Dodge Jeep Ram Spring

Made appointment for oil change and a change of brakes with vehicle protection plus plan. The person I made the appointment with (Fred) didn't take care of me, had a different person (Sean) "help" me. Inf with vehicle protection plus plan. The person I made the appointment with (Fred) didn't take care of me, had a different person (Sean) "help" me. Informed him of the reason for my appointment and told me it would be no problem. Calls me 2 hours later to let me know the work on the brakes couldn't be done until calling the VPP+ for auth and they were only open M-F(I dropped off my car on Saturday). I agreed to leave my car until Monday and I was assured by Sean that the vehicle would be done by Monday lunch time, he just had to call and get approval. Monday comes and I call the service desk because I arranged for plans to get dropped off to pick up my car. I told the person who answered (Alexis) if I could check if my vehicle was ready to be picked up. She asked who my service person was which I had told her Fred because I had the email from him and only remembered his name, to which she said that Fred was in the shop area and not at the desk, but I told her I was just interested in finding out if the vehicle was ready or not. I don't know why Fred had to get involved just to get that information, Alexis then said that she would have Fred call me back but didn't take my number down, afterwards I called back multiple times but no one picked up. I still don't understand why she couldn't just get the info I needed. I showed up at the service desk 15 minutes later to get my vehicle, that's when I found out Sean had called out sick and didn't notify anyone to call to get approval for the work to be done on the car for the new brakes. I spoke with fred and tried to have him explain what I could do to get the work done. He said he had too many other service things he needed to complete already (not word for word but you get the idea) He said if I left the car he could TRY and make the call and MAYBE the work would be done by the next day, to which I then pressed and try to get assurance it would be done but he said he couldn't guarantee anything. So at that point I just demanded for my car back because I require my car back for work, it's a huge inconvenience to waste my time like that given how much I require my car through out the week. The only person I felt who actually helped me was the person who released my car back to me, I didn't get his name but he was speedy and didn't try to waste my time. Do better please. More

AutoNation Chrysler Dodge Spring Service Department is the best, never thing about going anywhere else. the best, never thing about going anywhere else. More

Worst service ever. I took my car for diagnostic, they "had to charge me" extra diagnostic 3 hours, after a week they give me a quote to fix my car. I approved ($3,800) I took my car for diagnostic, they "had to charge me" extra diagnostic 3 hours, after a week they give me a quote to fix my car. I approved ($3,800) and almost 2 months later they asked me for other $4,000 to fix my car. I refused. I drove my car and I had to take it with me towed. More

Friendly knowledgeable staff. Excellent help with warranty issues. Loaner vehicle was very nice and great to have a truck like I am used to driving. Excellent help with warranty issues. Loaner vehicle was very nice and great to have a truck like I am used to driving. More

My appointment was at 10:30am and I was out at 12 so over all I had a good experience. I would recommend this dealer for service but they need to was and vacuum the vehicles. all I had a good experience. I would recommend this dealer for service but they need to was and vacuum the vehicles. More

When I come in for work on my car, they are always very courteous, and friendly . The work is done quickly. From the start of going there till I leave, they let me know what is going on with my car. I love courteous, and friendly . The work is done quickly. From the start of going there till I leave, they let me know what is going on with my car. I love going there because I know things are going to be done right. Sally is always very friendly, and is very through. I love talking to her. She treats you like family . More

Excellent customer, & fast service. Got everything I needed done ASSP, was very considerate of time! Got everything I needed done ASSP, was very considerate of time! More

Very nice and smooth experience, the salesman that help me, Mr. Raymon Turner, was very helpful and let me try different cars before I decide to choose a 2014 Grand Cherokee that was sitting at another Aut me, Mr. Raymon Turner, was very helpful and let me try different cars before I decide to choose a 2014 Grand Cherokee that was sitting at another Autonation Dealer. He drove with me there and we test the car and drove it back to his dealer. then the day after we sign the contract (with Mr. Willie Byrd, great man and very knowledge on the financing field) and I got my car. after a couple of days, I realized that one of the HID headlights was emitting pink light therefore was time to change the bulb. I called Ray and I bring back my car, he gives me a courtesy car and the day after I got back my GC with a new bulb installed. Nice dealer and nice salesman. More

Good experience. I did not feel pressured and the team answered all of my questions. I did not feel pressured and the team answered all of my questions. More

I had s great experience buying my new Dodge Ram Lone Star from Auto Nation! Star from Auto Nation! More