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AutoNation Chrysler Dodge Jeep Ram Spring - Service Center
Spring, TX
544 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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544 Reviews of AutoNation Chrysler Dodge Jeep Ram Spring - Service Center
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May 18, 2025
I finally got my vehicle back after 3 MONTHS, after it was diagnosed with needing a dpf, I decided that I was going to use the funds approved by the insurance company to complete the repairs myself. I inf was diagnosed with needing a dpf, I decided that I was going to use the funds approved by the insurance company to complete the repairs myself. I informed the service advisor of this decision and told him I need to know how much I owed to pickup the vehicle, as-is. I also told him that if it was still disassembled, that I didn’t want anything done and I would have it towed. He got back to me the next day, telling me that it was completely assembled and drivable, so I came and picked it up. I ordered my own parts to complete the repairs and a few days later was underneath the vehicle, checking everything over before I did any work on the vehicle. That is when I found one of the sensors for the dpf, loose, hanging beside the dpf, not even loosely threaded in. (See attached image) I hope you can appreciate how serious this mistake was, during a regeneration cycle the dpf will get as hot as 1200° Fahrenheit, if the vehicle had attempted a regen with that sensor hanging it, leaving a gaping hole in the dpf, it’s not unlikely that the vehicle would have caught fire, potential endangering my life, the lives of any passengers and the first responders that would have to extinguish it, not to mention the destruction of property. My experience dealing with AutoNation CDJR Spring for the repairs on my vehicle has been, by far, the worst experience I have ever had with a dealership service center, it should have never taken 3 MONTHS to get everything properly diagnosed, communication was poor, and at one point it was attempted to charge me to repair fuel lines that could only have been damaged while the vehicle was with the dealership. Leaving the vehicle at risk of a fire, while telling me it is completely assembled and drivable, just puts things on a whole new level. That fact that it took three months is in large part due to the fact that the standard procedure for water getting in to a diesel fuel system is to replace the entire system, especially when it’s being covered by insurance. This was not done, and once the technician let the insurance company know that they might get away with less, there was no going back, so things had to be done piecemeal, and there are still large portions of the fuel system that were not replaced, that could have been damaged and may still fail in the future. Worst, most inept dealership service department ever! More
by paul.benjamin
Employees Worked With
Frederick Erdman
May 13, 2025
Great selection and sales staff. Oil change and tire rotation is fast and efficient the really weak spot is general service. Fir years they have told me I would have to leave my veh Oil change and tire rotation is fast and efficient the really weak spot is general service. Fir years they have told me I would have to leave my vehicle fir 7 - 10 days if any diagnostics is required very very poor! More
by Tom.j
Employees Worked With
Gus Reyes
June 18, 2024
Awesome as usual. Nathan, James and the entire Auto Nation team have every angle and aspect covered. I truly appreciate you all! Nathan, James and the entire Auto Nation team have every angle and aspect covered. I truly appreciate you all! More
by Elton Broussard
Employees Worked With
Nathan, James
May 27, 2024
Made an appt for my vehicle and yet it took 15 min for someone to greet me just a normal service appt take ending up taking 2hrs a waist of time why make an appt, but overall Aaron Studdard was there to someone to greet me just a normal service appt take ending up taking 2hrs a waist of time why make an appt, but overall Aaron Studdard was there to save the day .Thanks Aaron More
by allisonthomp
Employees Worked With
Aaron Studdard
May 13, 2024
I was assigned Aaron as my service advisor. Nice enough guy but oh my word I received terrible service. While there was a misunderstanding as to the time it would take, and they did make up for Nice enough guy but oh my word I received terrible service. While there was a misunderstanding as to the time it would take, and they did make up for that, there was very little to absolutely no communication while they had my car. Waited hours to hear back after calling multiple times and ended up just showing up at the dealership in person so I could be helped because a call or text back was not gonna happen. Even trying to get information AFTER the fact, I haven't heard back from Aaron in almost a week after leaving multiple voicemails and sending multiple text messages via the app they provided. Really, unfortunately awful experience. More
by jalvarenga714
Employees Worked With
Aaron
December 14, 2023
It was all great during the sales process but once you need the vehicle serviced it’s completely different. I brought my vehicle in on Nov. 21st, I understand it was a holiday week. They said they didn’t need the vehicle serviced it’s completely different. I brought my vehicle in on Nov. 21st, I understand it was a holiday week. They said they didn’t have any loaner vehicles until Jan. We waited and waited, no eta. We ended up having to rent a vehicle and pay out of pocket for a week. My car was not inspected until Dec 2nd. I didn’t get it back until Dec 9th. After all of that, the issue we sent in for still has not been fixed. Almost 3 weeks for nothing. This is the last time we’ll be purchasing a Jeep. More
by Jose Funes
Employees Worked With
Not sure
