Valencia Chrysler Dodge Jeep Ram - Service Center

Veronicia was my service adviser. She was very helpful and was willing to work with me. My Pacifica had the Auto Start/Stop error light on; I was told it would be 2 to 4 days before i She was very helpful and was willing to work with me. My Pacifica had the Auto Start/Stop error light on; I was told it would be 2 to 4 days before it would be diagnosed. I needed the car the next day. Since it has been in twice before with the same error and the resolution being bad batteries - I requested that the batteries be changed, don't do the diagnostic and that I would take responsibility. She did inform me and made sure I was aware of the consequences of not having the diagnostic done and that if changing the batteries didn't fix the problem it would need to be diagnosed. Changing the batteries did clear the diagnostic light. She kept me informed during the process and was great to work with. I do like the videos with recommended service and shows what was done. More

I had a great service experience with AutoNation. The service advisor (Kristina) was super professional and did a great job keeping me informed. The overall experience was great and I totally recomm The service advisor (Kristina) was super professional and did a great job keeping me informed. The overall experience was great and I totally recommend them. More

Great service by all involved. Thank you for making this battery swap happen so fast and getting me in touch with the Road side assistance people. Thank you for making this battery swap happen so fast and getting me in touch with the Road side assistance people. More

This is now the 4th time I have brought in my car for the same issue and 2k later I am still having the problem and the car would not even start the next day after pick up. I called the manager for service a same issue and 2k later I am still having the problem and the car would not even start the next day after pick up. I called the manager for service and after asking questions I was being told no answer in a demeaning manner he simply hung up on me. Just tell me you don’t know what the problem is, the poor service people are the middle ones for this poorly educated service department. Tony is helpful but not much in his control. More

Naomi is a fantastic service advisor. My car was finished on time as promised. She kept me informed via text and that was helpful. My car was finished on time as promised. She kept me informed via text and that was helpful. More

This wasn’t my first bad experience with AutoNation. I took my Jeep for service, spent close to $1,800, and they didn’t send me an Uber to pick up my car. This is horrible, especially the manager, Denni I took my Jeep for service, spent close to $1,800, and they didn’t send me an Uber to pick up my car. This is horrible, especially the manager, Dennis Hern. I will never give them my service again! More

After having to wait almost 2 months for an appointment to get my brand new Jeep transmission pooring fluid out the side diagnosed under warranty. I was told it would take 5-9 days just for diagnosis and m to get my brand new Jeep transmission pooring fluid out the side diagnosed under warranty. I was told it would take 5-9 days just for diagnosis and my appointment was for a drop off only. No loaner or rental cars available and I would be charged $610 for the diagnosis if they could not find anything wrong. I bought dozens of new cars and never had to pay for a warranty diagnosis. The manager was not available and never called me as requested. When I asked for the corporate number I was told they didn't it and I could go to another dealer. I am now stuck with a new vehicle I can't drive. My 4th car purchased from Auto Nation in 2 years. Never had anything but excellent service from the Autonation Ford service department. I will never buy another car from Autonation again. More

Everything was poor. In person was poor. They forgot to give me proper documentation and now I'm waiting for call backs and they never call back. Nothing was quality abou In person was poor. They forgot to give me proper documentation and now I'm waiting for call backs and they never call back. Nothing was quality about my experience. More

Naomi and Hugo did a great job of keeping me updated at all times of my vehicles repairs. all times of my vehicles repairs. More

Scheduled an appointment for a back seat that wouldn’t fold down. At the dealership, was told it would be 4-7 days. No offer of rental car. On 7th day after minimal response to texts with the service rep, fold down. At the dealership, was told it would be 4-7 days. No offer of rental car. On 7th day after minimal response to texts with the service rep, had to pick up car because we needed it. Was told the 4-7 days would reset once we rescheduled. No work had been done other than trying (and failing) to figure out what was wrong. We also noticed that they ripped the fabric and zipper on the back of the seat. So now, it’s damaged AND not repaired AND we get to wait again. More