The Valencia Dodge Service Department has to be one of the worst managed service department I have ever dealt with. They have failed me on two occasions now, and I will never consider them for business ever again.
First issue was 3 months after purchasing my 2017 Durango RT. The check engine light came on and transmission was kicking badly, and when I called the dealership, they were rude and not helpful. They told me to leave them my car and they would get to it sometime in a week, without offering a rental or loaner car. So after spending 50k on a new vehicle, having manufacturer defect, they have no remedy other then telling me to take an Uber? I instead drove to Rydell Dodge in Simi Valley. Within 5 minutes they scanned the check engine code, confirmed my car was under warranty, and I was driving home in a rental car within 30 minutes, that's how you run a service department.
This week my check engine light came on again, this time my truck is at 47k Mike's, 2 years old. I made an 830am appointment, to have the check engine light checked and advise further. When I showed up, I was told by the Rep Adrian, that they were busy and they would diagnose the check engine light by the following day. What? 48 hours to check a check engine light? I ended up leaving them my vehicle, after I was told by Adrian, he will get the car checked by the end of the day. 8 hours later, my car was never seen. So furious by their horrible service department, I decided to pick up my truck. There is zero excuse for such slow service. What is the point for appointments then? Appointments are for preferential treatment! I can not speak any lower about how badly this service department is and how poorly they treat their customers. There is a reason their yelp reviews are mostly 1 stars vs Rydell Dodge at 4 stars. I will do everything in my power to steer people away from this dealership because they have zero customer service.