I took my vehicle in for the airbag recall and the lifetime powertrain warranty inspection. I was told that it did not pass due to a radiator leak. I was not aware of a leak as it did not leak enough to leak a single drop onto the ground. I decided (against my better judgement) to have the radiator replaced to maintain the warranty (at a cost of over $1000). The airbag install was shoddy as the cover was lifted up and would not re-seat. Also, less than 800 miles later the vehicle overheated. The diagnosis was a bad thermostat. The vehicle is 10 years old with 75,000 miles on it. The repair was quoted at $427 (- 10% off). So $1500 to replace a radiator that had no outward sign of leaking. I don't know if the techs are incompetent or if the whole service dept is crooked but I refuse to give them another dollar. I will never return to this dealership.
That was my original review, after taking care of the problem with the vehicle and sitting and writing down everything I decided that an update/revision was in order. Here is the rest of this saga of incompetence.
1. Along with the radiator and radiator cap supposedly needing replacement the vehicle had a transmission fluid pan leak at the gasket( that would void the power train warranty). They attempted to charge me $140 to repair it until I reminded them the warranty had not expired yet. They fixed it at no charge to me.
2. When I authorized the radiator replacement I was told the radiator was in stock and I would have the vehicle back the next day (this was one of the big factors in me deciding to have them do the work, it would be done and the lifetime warranty would be checked off for five more years. It's not a difficult job, it's some bolts, hoses, clips, and filling/venting the cooling system). The next day at midday they called to tell me they no longer had the part and it would be in in 4 days.
3. I authorized them to perform an oil change, they did not change the oil or charge me for it (and they had 5 days to do it, I guess they forgot).
4. When I picked up the vehicle and noticed the airbag cover lifting at the corner I ended up showing the Service Manager this. He agreed that it was an issue but asked that I give it a couple of days of hot weather to get it to "lay down". When I had it towed back in I told them to address this again. They made it a little better but still unsafe. There is a crevice to collect debris now. If the airbag ever gets activated it will be like getting hit in the face with bird shot. If I had paid out of pocket for this I would be contesting the charges.
5. After I was told the vehicle needed a new thermostat I picked up the vehicle took it to a shop around the corner (Pacc Auto) because I felt that AutoNation did not have the safety of my family as a concern. I authorized them to replace the thermostat, what they did instead was just vent and fill the cooling system, test drove it up Interstate 5 to Templin highway in 100 degree heat to verify it DID NOT NEED A THERMOSTAT. And what did they charge me? ZERO.They could have replaced it anyway, charged me and I would have been happy but they are HONEST and competent people. I then test drove it to Wrightwood and back in order to return the vehicle we borrowed after my family was stranded by the vehicle overheating because your techs are INCOMPETENT. And then you tried to rip me off for another $400.
6. After getting home I opened the hood to see if I needed to clean up anything. What I found now that I was looking closer was a bunch of broken or missing clips associated with the radiator repair. The oil dipstick was also not in place completely.
I know people call dealerships "stealerships" but AutoNation takes the cake in this department