Valencia Chrysler Dodge Jeep Ram - Service Center

Service department has terrible communication Service e manager does not return calls. Same with advisor. manager does not return calls. Same with advisor. More

I recently had the unfortunate experience of dealing with Autonation Chrysler Jeep Dodge Ram Valencia, and I must say it was nothing short of a nightmare. From start to finish, the entire process was plagued Autonation Chrysler Jeep Dodge Ram Valencia, and I must say it was nothing short of a nightmare. From start to finish, the entire process was plagued with incompetence, negligence, and a complete lack of customer care. I would strongly advise against entrusting your vehicle to this dealership. To begin with, they had my Jeep in their possession for an astonishing period of over three months. The length of time alone is unacceptable, as it caused a major inconvenience in my daily life. Despite their promises of timely repairs, I was left without my vehicle for an unnecessarily extended period. As if the excessive wait time wasn't frustrating enough, Autonation managed to lose and neglect my radio antenna during their "service." How a dealership can misplace such a crucial part and fail to take responsibility for it is beyond comprehension. They didn't even bother informing me about the missing antenna until I brought it up myself, leaving me to wonder how much else they neglected during the repair process. Furthermore, when I finally received my Jeep back, it was returned to me in a deplorable state. The vehicle was dirty both inside and out, as if they had never bothered to clean it during their long custody. It is utterly disrespectful to hand back a customer's car in a worse condition than when it was dropped off. And let's not forget the charging cable issue, which they failed to address despite my explicit request. It's baffling that they didn't bother fixing such a basic problem, especially after holding my vehicle for an extended period. This shows a complete lack of attention to detail and disregard for customer satisfaction. Throughout this entire ordeal, the communication from Autonation Chrysler Jeep Dodge Ram Valencia was abysmal. They rarely provided updates on the status of my vehicle, leaving me in the dark for weeks at a time. When I did manage to reach someone, they were unhelpful and lacked any sense of urgency or accountability. In conclusion, my experience with Autonation Chrysler Jeep Dodge Ram Valencia was nothing short of a disaster. The excessive delay, the loss of my radio antenna, the return of my car in a dirty state, and the failure to fix my charging cable all highlight their incompetence and lack of professionalism. I strongly advise anyone considering their services to look elsewhere for a dealership that values customer satisfaction and respects the importance of proper service. More

Courteous service writers, repairs done in timely manner and would recommend this dealership to friends and family and would recommend this dealership to friends and family More

Friendly staff, clean waiting area, fast service, fair prices. Highly recommend. Thank you to Margarita and Kenny. prices. Highly recommend. Thank you to Margarita and Kenny. More

Got a normal oil maintenance for my truck and after coming from the dealership I parked my truck and noticed oil leaking on to my driveway. Upon inspection I noticed oil coming from the oil filter drai coming from the dealership I parked my truck and noticed oil leaking on to my driveway. Upon inspection I noticed oil coming from the oil filter drain tray wasn’t throughly cleaned. So I checked the work, drain plug was tight, oil filter was tight, but the engine air filter box screws were not even screwed in the box was just sitting on top loose. I would imagine they would do a quick check to see if everything was put in place but I assume that’s too much work. So I just took it upon myself to clean it and properly secure down the air box. More

It was a pleasure to service our car! Everyone was really nice and exceeded our expectations. Everyone was really nice and exceeded our expectations. More

Tried to schedule warranty repair service for my vehicle but was unable to locate any service dates for next 2 yrs. Called to ask why and was told they don't have any dates for repairs as they are still w but was unable to locate any service dates for next 2 yrs. Called to ask why and was told they don't have any dates for repairs as they are still working on cars from last year. More

Made appt 6 weeks earlier. Was told need car for 3 days. Bringing it in for the recall on tailgate latch and check exhaust manifold bolts (common on Hemis). When dropped off s Was told need car for 3 days. Bringing it in for the recall on tailgate latch and check exhaust manifold bolts (common on Hemis). When dropped off said it would be more like 5 since many of their techs have jumped ship (great confidence comment). Called. Next afternoon to check in, no updates. Service advisor said they would talk to shop foreman and get back to me. Never happened. Next morning I messaged at 933 am for update, no response. Left. Dennis (Svc mgr) message at 1232pm to see if he could update me as I haven’t hear from advisor. Messages service advisor another message at 239 pm, no response. Dennis never returned my call. Car now there for 3 days. Finally called again and asked to have advisor paged. Got hold of advisor and she said she would talk with svc mgr. at 4:16 pm I received text saying vehicle would be looked at by end of next day. I texted back asking if repairs were needed how much more time is involved. Received to following “We need to verify what is the failure to confirm if we need parts? If a software update is needed it completed during the diagnosis process. If parts are needed, we have to check availably of parts”. For a recall on tailgate (30 min job) and check a manifold (crack or broken bolt)? Decided to remove the car from their service dept and go elsewhere. Texted and picked car up. I would love to see this service dept succeed and operate like a few others I have been too. I hope for their sake they can recruit and retain techs and get the svc dept kicked up a few notches. For now I will go elsewhere. More

I was able to get my car fixed and finished the same day. The shuttle service was fast and pleasant.. The shuttle service was fast and pleasant.. More

I took my car in for an oil change. They did a good job with it They did a good job with it More