Valencia Chrysler Dodge Jeep Ram - Service Center

Made appt 6 weeks earlier. Was told need car for 3 days. Bringing it in for the recall on tailgate latch and check exhaust manifold bolts (common on Hemis). When dropped off s Was told need car for 3 days. Bringing it in for the recall on tailgate latch and check exhaust manifold bolts (common on Hemis). When dropped off said it would be more like 5 since many of their techs have jumped ship (great confidence comment). Called. Next afternoon to check in, no updates. Service advisor said they would talk to shop foreman and get back to me. Never happened. Next morning I messaged at 933 am for update, no response. Left. Dennis (Svc mgr) message at 1232pm to see if he could update me as I haven’t hear from advisor. Messages service advisor another message at 239 pm, no response. Dennis never returned my call. Car now there for 3 days. Finally called again and asked to have advisor paged. Got hold of advisor and she said she would talk with svc mgr. at 4:16 pm I received text saying vehicle would be looked at by end of next day. I texted back asking if repairs were needed how much more time is involved. Received to following “We need to verify what is the failure to confirm if we need parts? If a software update is needed it completed during the diagnosis process. If parts are needed, we have to check availably of parts”. For a recall on tailgate (30 min job) and check a manifold (crack or broken bolt)? Decided to remove the car from their service dept and go elsewhere. Texted and picked car up. I would love to see this service dept succeed and operate like a few others I have been too. I hope for their sake they can recruit and retain techs and get the svc dept kicked up a few notches. For now I will go elsewhere. More

I was able to get my car fixed and finished the same day. The shuttle service was fast and pleasant.. The shuttle service was fast and pleasant.. More

I took my car in for an oil change. They did a good job with it They did a good job with it More

This is the best place to go for great deals on your next vehicle purchase. You can get honest feedback from the sales people and great service from the Service Associates. vehicle purchase. You can get honest feedback from the sales people and great service from the Service Associates. More

Customer service was perfectly fine. Being notified about when my car would be ready would have been preferred, but I could tell they were backed up with other vehicles. The only negat Being notified about when my car would be ready would have been preferred, but I could tell they were backed up with other vehicles. The only negative was the potential cost I was given was different than what ended up being the case- which was a pure labor charge. I felt pressured into paying more for for an issue that was a simple software update. What I was charged for was 100% labor. I get the sense that is the management goal of this dealership- always aim to make a little more off each customer. Again, decently friendly service, but had I known I was going to be paying out almost about 250$ at the end of the day, I would have shopped around. More

The service we experienced was very poor. We had an appointment and yet we waited four hours for or service when we were told it would take only two. We had an appointment and yet we waited four hours for or service when we were told it would take only two. More

Excellent customer service. Dealership Service advisor took great care of my repair needs. They work hard to do their best to get the service taken care of. Dealership Service advisor took great care of my repair needs. They work hard to do their best to get the service taken care of. More

On time, courteous and polite. Sends out emails to me to confirm my appointment. The work on my truck is shown in a video which I love to watch. Very organized. Sends out emails to me to confirm my appointment. The work on my truck is shown in a video which I love to watch. Very organized. More

From start to finish, it was a great experience. Set up the appointment automatically with the ability to change if did not fit my schedule. Quick check-in, gave me a ride home, updates with Video Set up the appointment automatically with the ability to change if did not fit my schedule. Quick check-in, gave me a ride home, updates with Video on the service and recommendations. Washed my car and returned it. Even helped me spec some upgrades for my wifes Jeep while there. More

3.5 hours for a simple oil chang. They didn’t even wash my car my car More