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Valencia Chrysler Dodge Jeep Ram - Service Center

Valencia, CA

4.1
441 Reviews

441 Reviews of Valencia Chrysler Dodge Jeep Ram - Service Center

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April 20, 2023

We had a great experience at autonation when our truck needed service. The service manager, Dennis, was very helpful and stayed in contact throughout the repair to keep us updated and give us a timeline. More

by Ryanrau26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis, Loretta
Apr 28, 2023 -

AutoNation Chrysler Dodge Jeep Ram Valencia responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Valencia. If you ever need help, just give us a call. Happy motoring!

April 17, 2023

Kristina was great in getting my truck in out for the warranty repair. and communication was done in a timely manner. Thank You More

by sreyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina
Apr 28, 2023 -

AutoNation Chrysler Dodge Jeep Ram Valencia responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

April 17, 2023

Had a very good experience getting a recall performed on our Jeep. Communication was good. Only down side is having to wait a while for the recall part to be available. More

by Dianemtotten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Apr 28, 2023 -

AutoNation Chrysler Dodge Jeep Ram Valencia responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

April 16, 2023

very poor communication, had to call 3 different times to find out if my truck was done. the first 2 times i was on hold for over 10 minutes and finally the call just went to voicemail. overall very poor cus More

by heath.johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service team
Apr 28, 2023 -

AutoNation Chrysler Dodge Jeep Ram Valencia responded

Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Valencia. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (661) 379-7709 to discuss what we can do to help.

April 12, 2023

Ask for herb. I was getting service done on my car and was not expecting to buy one. But the service I received was enough to make me a life customer. Thank you HE More

by Lakatosc19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herb
Apr 26, 2023 -

AutoNation Chrysler Dodge Jeep Ram Valencia responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 11, 2023

Very unorganized, was told my car would be there for a couple days. A week later my car had not even been diagnosed. I would have appreciated honesty as I do not live in town (I was only down for a week a More

by summermachtolff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ariana
Apr 26, 2023 -

AutoNation Chrysler Dodge Jeep Ram Valencia responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep RAM Valencia take our reviews very seriously. If you'd like, please contact our General Manager at (661)877-6276. We'd appreciate the chance to make your experience a positive one.

April 08, 2023

Clean facility and friendly staff, and the work/maintenance performed by the technicians seems very competent. More

by wworkinman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Tapia Morton
Apr 26, 2023 -

AutoNation Chrysler Dodge Jeep Ram Valencia responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Valencia. We are always more than happy to assist you if anything else comes up. Take care!

April 01, 2023

My service advisor Hugo help me out so much! My oil service was completed in a timely matter. He was extremely helpful and knowledgeable about my vehicle. More

by dgarrity4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo
Apr 05, 2023 -

AutoNation Chrysler Dodge Jeep Ram Valencia responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

April 01, 2023

Brought car in for an oil change. Promised by 11:30. No calls. Walked back to dealership at 12:15. My sevice person did not recognize me! Told me car waa ready. Car was to be wa More

by Unhappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristina
Apr 05, 2023 -

AutoNation Chrysler Dodge Jeep Ram Valencia responded

Hi, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our General Manager at (661)877-6276 to discuss what we can do to help.

March 22, 2023

My experience with the service writer was excellent. Cindy was her name and she was very attentive and communicated well. Five stars for her. As for the ability to make the appointment, my score More

by perickson2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Mar 27, 2023 -

AutoNation Chrysler Dodge Jeep Ram Valencia responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep RAM Valencia take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our General Manager at (661)877-6276 to discuss what we can do to help.

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