Valencia Chrysler Dodge Jeep Ram - Service Center

My experience with the service writer was excellent. Cindy was her name and she was very attentive and communicated well. Five stars for her. As for the ability to make the appointment, my score Cindy was her name and she was very attentive and communicated well. Five stars for her. As for the ability to make the appointment, my score is lower. I had to wait almost month for the appointment. My issues was the accelerator stoped working. Fortunately I had a second vehicle. Many people could not wait a month to repair something that was a manufacturer defect. The woman that made the appointment on the phone, not Cindy, was very matter of fact about it and basically said this is the appointment, take it or leave it. This is not what I expected for them to repair something as serious as a faulty gas pedal. More

Jordan is qn excellent service advisor. He is very helpful, courteous and knowledgeable. He truly cares about his customers. He is very helpful, courteous and knowledgeable. He truly cares about his customers. More

The service I received was fast and professional. The staff understood my needs and execution was flawless. The staff understood my needs and execution was flawless. More

Fast and easy, my advisor Cindy did a great job! Fastest service i've ever had. Was expecting to take shuttle back home but they had it done before that. Fastest service i've ever had. Was expecting to take shuttle back home but they had it done before that. More

I have been coming to CDJR Valencia for service on my Jeep for 5 years. My current service advisor Hugo Salazar is the most knowledgeable, professional and efficient advisor I have ever encountered. Hu Jeep for 5 years. My current service advisor Hugo Salazar is the most knowledgeable, professional and efficient advisor I have ever encountered. Hugo should be the blue print for how all service advisors should be; experienced, knowledgeable in the vehicles and with great communication skills. It speaks well for CDJR that they have well trained people like Mr Salazar as their interface with the customer! More

Exceptional customer service here. Jordan always answers the call and makes sure all concerns are addressed promptly Jordan always answers the call and makes sure all concerns are addressed promptly More

Mr. Jordan was very helpful and very informative. Mr. Jordan and the staff answered all questions and even gave highly suggestive points on future saving to include deal and maintenance. Jordan and the staff answered all questions and even gave highly suggestive points on future saving to include deal and maintenance. More

The staff was very friendly and helpful with any questions. I arrived early and they were able to get me checked in and on my way, right away. questions. I arrived early and they were able to get me checked in and on my way, right away. More

Service staff is great. The service advisors keep in touch with you throughout the entire process and let you know when your vehicle will be ready. The service advisors keep in touch with you throughout the entire process and let you know when your vehicle will be ready. More

Excellent service customer service was also great got in & out fast the dealers technicians were knowledgeable & experience thank you. & out fast the dealers technicians were knowledgeable & experience thank you. More