Valencia Chrysler Dodge Jeep Ram - Service Center

We had an appt for an oil change at 10:30! We were checked in T 10:40! After 3 hours of no call and no one answering the service department we went back to the dealership and the car had not We were checked in T 10:40! After 3 hours of no call and no one answering the service department we went back to the dealership and the car had not even been touched yet! The service advisor was very apologetic, however the service manager did nothing to help with the issue and his response was that he was in meetings all day and has no control over what happens with the cars! Wow on customer service from a Service Manager! After all that we left with the car and no oil change in which I took the day off and made arrangements with the appointment! I was expecting at least an e mail from the service manager which never happened either! I am very disappointed and will be taking my jeep to another dealership for service, as this was unacceptable! It was an oil change a 30 minute job!!! More

was told 2 hours max , it took 3 1/2 from arrival and i was not told about delay until i went and asked at the 2 3/4 mark was not told about delay until i went and asked at the 2 3/4 mark More

Great dealer! Upfront and respectful! Highly recommended for service and sales! Nice environment as well. Upfront and respectful! Highly recommended for service and sales! Nice environment as well. More

I was able to make an appointment online and get my truck back the same day. back the same day. More

Jordan in the Service Department handled my warranty repair seamlessly. He communicated regularly with updates and made the experience more than perfect. I would purchase another vehicle from this dea repair seamlessly. He communicated regularly with updates and made the experience more than perfect. I would purchase another vehicle from this dealership just because of HIS customer service! More

I rarely rate or review but my experience yesterday was unusually good. Stellar in fact. The young guy who was the service writer was knowledgeable since in the past was an ASC certified Mechnic. People unusually good. Stellar in fact. The young guy who was the service writer was knowledgeable since in the past was an ASC certified Mechnic. People who can do the job can manage the work far better than those who can’t. The waiting area was nice and job was done on time. Although I purchased at a different dealer if sales here is anything like service I will be back to buy. More

We took our car on 11/28 because we broke down. We didn’t get it backed until 1/17 after the service manager Dennis told us it would only be 2 weeks. We could never get a hold of our service adviso We didn’t get it backed until 1/17 after the service manager Dennis told us it would only be 2 weeks. We could never get a hold of our service advisor. Customer Service is horrible, the manager does not know how to manage. The repair wasn’t even done right, we are still pending more repairs. Tried to call to complain to the general manager and still haven’t received a call back. Horrible experience!! More

I was able the make an appointment online and got my truck back the same day. truck back the same day. More

Great customer service. . upon arrival you are greeted with a friendly smile. The team members are all knowledgeable. Clean waiting area. There is good coffee while waiting f . upon arrival you are greeted with a friendly smile. The team members are all knowledgeable. Clean waiting area. There is good coffee while waiting for service. More

Always friendly and helpful. I always have a great experience. I will continue to come back. I always have a great experience. I will continue to come back. More