Valencia Chrysler Dodge Jeep Ram - Service Center

It was clean but cummunacation was terriable on there side. I had told them that my stop and start wasn't working and my odometer number was blinking . He told me it's most likely the battery so I had side. I had told them that my stop and start wasn't working and my odometer number was blinking . He told me it's most likely the battery so I had it replaced. After when I picked up my car he than desided to tell me I had about a year left on the battery but they changed it anyways because I had requested it. I thought they could of charged it up . I only did it because they recommended it before he nee they didn't test it yet. I assumed they would of told me once they tested it but they did not. And my odometer was still flashing and he told me of that has nothing to do with the battery that has to do with the cluster. And you will have to bring it back another day due to see if warrrnty will cover that issue. So needless to say I won't be going back . More

Dealer Service Dept. never answers the phone. Understaffed Service Dept hasn't enough trained mechanics to service the load. My car was sitting in service for a week be never answers the phone. Understaffed Service Dept hasn't enough trained mechanics to service the load. My car was sitting in service for a week before they even looked at it. If your car has a serious issue it takes days to get an appointment. Once your car is in service, the Advisors never answer their phones and when leaving voice messages, they rarely return calls. Absolutely disgraceful service. More

Thank you so much for your help and getting me and my car squared away..I appreciate and thank the team. squared away..I appreciate and thank the team. More

Very good experience this time. Hugo was very attentive and my vehicle was ready at the exact time he stated. Vehicle is running great. Hugo was very attentive and my vehicle was ready at the exact time he stated. Vehicle is running great. More

Always clean and friendly. I had my truck a year now and some of them remember my name. I had my truck a year now and some of them remember my name. More

Hugo did a great job getting my truck serviced. Definitely will return next time. Everything from the shuttle ride to the truck wash was great. Definitely will return next time. Everything from the shuttle ride to the truck wash was great. More

My name is Tim Goebel and I was the one who brought the Mazda to the Dealership.The Mazda stayed on the lot for 8 months, because the mechanics nor Service Manager could figure out the problem; that it nee Mazda to the Dealership.The Mazda stayed on the lot for 8 months, because the mechanics nor Service Manager could figure out the problem; that it needed a distributor and a fuel pump; so it was towed to Hello Mazda and they fixed the problem! Because it stayed so long at Chrysler Dodge Jeep Ram so long I accrued late DMV charges and late smog charges, now in November the Mazda has to be registered Again! Almost $500.00 at once because of the negligence and the substandard Customer Service and approach to my vehicle! Finally, they broke the inside hood latch release mechanism and just left it hanging! Mazda told me it came to them like that! Incredibly Incompetent! Run Forrest RUN!!! More

Excellent customer service. Jordan was very good at communicating what my Jeep needed, why it was needed and what was done. The service was completed ahead of the scheduled ti Jordan was very good at communicating what my Jeep needed, why it was needed and what was done. The service was completed ahead of the scheduled time. More

I am totally impressed with all the new additions to the service experience, especially the "Video Walkaround" that your service technician sends to you via text while you vehicle is in service. I was sinc service experience, especially the "Video Walkaround" that your service technician sends to you via text while you vehicle is in service. I was sincerely AMAZED that they are now utilizing the technology that's been available for some time now. Better late then never! Also very happy with Jordan's customer service!!! I use to bring my 2014 Chrysler T&C to Valencia AutoNation CDJR since we purchased the vehicle, but shortly after were VERY dissatisfied, so we decided to go to another dealership, but that only lasted a few years. We decided to come back to Valencia and it was the BEST decision. I'm glad, because I really didn't know where else to go. I hope it stays that way!!! More

I took my 2019 jeep unlimited to the dealer for an oil change,tire rotatation and to have the start/stop checked as it wasn't working. I came in contact with 2 service advisers and 1 tech.All of them were change,tire rotatation and to have the start/stop checked as it wasn't working. I came in contact with 2 service advisers and 1 tech.All of them were nice and understanding. The adviser called me that afternoon to say both batteries were bad and would be replaced but I was asked to leave it overnight as they didn't have all the parts. I said yes. When called the next day to say it was ready I went to pick it up. When I got in the jeep and drove away I noticed that the steering wheel was about 5 inches off center. Then as I drove it was all over the road so I turned around and went back. The adviser took it back to a tech and when he brought it back he shook a bar,drag link,and said it was loose. I couldn't figure out how all this could happen parked overnight at a dealership. I sure couldn't have driven it in like that. They tightened it and I took it to a shop to had it fixed. Bad experience for me. More