Valencia Chrysler Dodge Jeep Ram - Service Center

Great service, car was ready when promised, service writer and tech kept me informed and car was washed. writer and tech kept me informed and car was washed. More

My Service Advisor, Emmanuel was exceptionally helpful and friendly. The entire visit was very quick with little waiting. Even the shuttle to drive me back home required almost no waiting. On the actua and friendly. The entire visit was very quick with little waiting. Even the shuttle to drive me back home required almost no waiting. On the actual servicing of the car (I went in for my first scheduled maintenance), they weren't able to complete everything, but set up a follow up visit right away. Only thing is, I drove my car back home and found there was a small oil drip that continued over the weekend. My guess is either the bolt or the filter wasn't tightened all the way. They took it back in to fix it first thing Monday. I'm hoping that was just an outlier than something I can expect on my future services. More

Went in for general oil change, got on the highway and realized my hood was not properly closed, I almost crashed when it lifted.. realized my hood was not properly closed, I almost crashed when it lifted.. More

I had a great experience with the dealership. The wait time was very quick and friendly The wait time was very quick and friendly More

The service representative kept me informed and was on top of making sure my service was finished in a timely manner top of making sure my service was finished in a timely manner More

Took good care of my vehicle in a timely manner, great customer support and very attentive to my needs and concerns. customer support and very attentive to my needs and concerns. More

The service of my car was finished within the time stated to me. Cindy was very professional and friendly. to me. Cindy was very professional and friendly. More

Bought the three pack of oil changes and every time it was not a pleasant experience. The service team is rude. Each time I selected a ride home, first two times I was forgotten about until I said somethi was not a pleasant experience. The service team is rude. Each time I selected a ride home, first two times I was forgotten about until I said something. Then last week I was told there would be a wait after I asked about it. I wish they would communicate with you but they’re more concerned about congregating at a desk and chatting. Id gladly have someone come get if I was just told there was an issue. But again, they’re more focused on hanging out then delivering good service. This last time was the final straw, their “car wash” was them spraying my wiper fluid and letting it wipe a few times. Just a dirty windshield that I could’ve done from the drivers seat myself. I reached out immediately Saturday with pictures to my “advisor” and someone got back to me today(!!!) saying I could bring it in for a wash. I had to wipe oil smudges off my hood and bumper from where their hands and legs were. There was oil all over my engine, just a sloppy job every time and they offer a car wash as a part of the package and don’t do it. I can’t emphasize enough how bad their customer service is, it’s the reason I won’t be returning. More

THEY LOST MY KEY. FOUND NEXT DAY IN ANOTHER VEHICL.E. CAR WAS NOT REPAIRED. VEHICLE STILL LEAKING OIL. TOOK BACK AND NOW THEY SAID THEY CANNOT GET TO IT FOR 7 TO 10 FOUND NEXT DAY IN ANOTHER VEHICL.E. CAR WAS NOT REPAIRED. VEHICLE STILL LEAKING OIL. TOOK BACK AND NOW THEY SAID THEY CANNOT GET TO IT FOR 7 TO 10 BUSINESS DAYS, UNACCEPTABLE. More

cindy was very friendly and the service was good. Dennis is also very helpful and always willing to get me in when I need to service my jeep. Dennis is also very helpful and always willing to get me in when I need to service my jeep. More