Valencia Chrysler Dodge Jeep Ram - Service Center

Bought the three pack of oil changes and every time it was not a pleasant experience. The service team is rude. Each time I selected a ride home, first two times I was forgotten about until I said somethi was not a pleasant experience. The service team is rude. Each time I selected a ride home, first two times I was forgotten about until I said something. Then last week I was told there would be a wait after I asked about it. I wish they would communicate with you but they’re more concerned about congregating at a desk and chatting. Id gladly have someone come get if I was just told there was an issue. But again, they’re more focused on hanging out then delivering good service. This last time was the final straw, their “car wash” was them spraying my wiper fluid and letting it wipe a few times. Just a dirty windshield that I could’ve done from the drivers seat myself. I reached out immediately Saturday with pictures to my “advisor” and someone got back to me today(!!!) saying I could bring it in for a wash. I had to wipe oil smudges off my hood and bumper from where their hands and legs were. There was oil all over my engine, just a sloppy job every time and they offer a car wash as a part of the package and don’t do it. I can’t emphasize enough how bad their customer service is, it’s the reason I won’t be returning. More

THEY LOST MY KEY. FOUND NEXT DAY IN ANOTHER VEHICL.E. CAR WAS NOT REPAIRED. VEHICLE STILL LEAKING OIL. TOOK BACK AND NOW THEY SAID THEY CANNOT GET TO IT FOR 7 TO 10 FOUND NEXT DAY IN ANOTHER VEHICL.E. CAR WAS NOT REPAIRED. VEHICLE STILL LEAKING OIL. TOOK BACK AND NOW THEY SAID THEY CANNOT GET TO IT FOR 7 TO 10 BUSINESS DAYS, UNACCEPTABLE. More

cindy was very friendly and the service was good. Dennis is also very helpful and always willing to get me in when I need to service my jeep. Dennis is also very helpful and always willing to get me in when I need to service my jeep. More

My service representative, Hugo, was very friendly and helpful. He kept me updated throughout the entire process, so I wasn't left wondering what was going on. Great customer service! helpful. He kept me updated throughout the entire process, so I wasn't left wondering what was going on. Great customer service! More

Working with Jordan is always a pleasure. He is very helpful. The service is some of the best around and that's probably why it takes months to get an appointment. Which is the only negative He is very helpful. The service is some of the best around and that's probably why it takes months to get an appointment. Which is the only negative thing I can say. Everything else is great. Great people, great service and a great brand. I love my Laramie. More

I had no issues getting my Jeep serviced at Autonation Chrysler. Everyone I met there was friendly and did a great job. Chrysler. Everyone I met there was friendly and did a great job. More

I'm very happy with Valencia dodge dealership and great customer service. What ever issue on my dodge charger they will fix and do a great job. Thank you! customer service. What ever issue on my dodge charger they will fix and do a great job. Thank you! More

The team was great, quick service. Awesome customer service and no issues at all. Thank you Awesome customer service and no issues at all. Thank you More

Excellent customer service with attentive staff. Fast turnaround time for maintenance, top notch dealership. Would definitely recommend! Fast turnaround time for maintenance, top notch dealership. Would definitely recommend! More

I had a great experience this time with my service advisor. He explained everything and even made some recommendations on how to prevent rodents from entering/ chewing my engine parts. I’m usually hes advisor. He explained everything and even made some recommendations on how to prevent rodents from entering/ chewing my engine parts. I’m usually hesitant to come for service coz of some rude advisors More