Valencia Chrysler Dodge Jeep Ram - Service Center

I've had my Jeep Cherokee trailhawk for one year period service is fast, friendly and excellent! service is fast, friendly and excellent! More

You guys are awesome keep doing the great work you provide for us customers definitely number one spot to come back to . provide for us customers definitely number one spot to come back to . More

Parts was back ordered for almost two months but once it arrived, service was quick and done right. arrived, service was quick and done right. More

Kept my truck for 14 days just for my batteries to be replaced, and did not fix my recall. Which I’ve been on the recall list for months now. Also got charged $384 for my rental due to a lack of comm replaced, and did not fix my recall. Which I’ve been on the recall list for months now. Also got charged $384 for my rental due to a lack of communication from the service advisor not addressing my return date or extension. Was promised some type effort for reimbursement but have not heard back after leaving multiple messages. More

Ariana was great, she listened to all of my concerns and issues. She has made the whole process easy. I really appreciate her communication and attention to detail. issues. She has made the whole process easy. I really appreciate her communication and attention to detail. More

They always got the job done in a timely manner. The prices are comparable to private dealerships. I take my jeep here for regular and u scheduled maintenance . The prices are comparable to private dealerships. I take my jeep here for regular and u scheduled maintenance . More

Everyone is very nice. My service appt iwas hassel free and got my car back in a reasonable time.. My service appt iwas hassel free and got my car back in a reasonable time.. More

Quite disappointed with the service situation. I took my vehicle for an Oil Change and Tire Rotation as walk-in on Friday 09/29/23 at 6:50am. I was the second person on the lot for service. The fi I took my vehicle for an Oil Change and Tire Rotation as walk-in on Friday 09/29/23 at 6:50am. I was the second person on the lot for service. The first person had an appointment. I was checked in right at 7am. It was explained that because I didn't have an appointment, that the vehicle will be done by 5pm. This alone caught me off guard - for an oil change and tire rotation, to expect a full day’s wait. Fine. I understood because I was a walk-in but expressed that if it gets completed earlier let me know so I can pick it up. No follow up or anything up until around 2pm, when I’m reasonably anxious to see what's going on I checked on the status. Spoke to the service rep and said that will check. I got a text message around 3:15pm that seems like they just started working on my service. I received a call that the service requires additional jobs and needs my authorization. At this point, I expressed that I have an appointment at 6pm that cannot miss and need to plan to be picked up by shuttle service accordingly, before 5pm. Received no follow up until I reached out back again around 4:15pm to follow up on the shuttle. I was told the driver had left and, on its way, to pick me up and another passenger. Time passed, followed up with a call again, no update, I ended up getting picked up past 5:30pm. At this point, I missed my appointment and felt very frustrated. I didn't leave the dealership after checking out until past 6pm. I'm reasonable but for an oil change and a tire rotation to take 11 hours is unacceptable. At this point, it is so late in the day, when I did my inspection on the lot of my vehicle, I found oil grease stains all over my front bumper. Very disappointed. Messy. Speechless. I would love to post pictures here but it will not let me. Maybe I will on my Google review. Unfortunately, I don't think I will ever be coming back here. I lived 2 miles away, but I would rather get serviced at another dealership that is fully committed to their customers and have a more organized process. Thank you. More

Good dealership and honest people, the automatic call just needs work since it hangs up when you’re trying to get transferred. But the dealer has real honest people that don’t want to make a quick buck t just needs work since it hangs up when you’re trying to get transferred. But the dealer has real honest people that don’t want to make a quick buck they are sincere with you. More

very quick thought i was going to be there a long time, very nice people working there very nice people working there More