Valencia Chrysler Dodge Jeep Ram - Service Center

Our first visit to this dealership for service was amazing! The staff was friendly and efficient. This time around, not so much. After waiting 2 months for my appt, The intake representative advise amazing! The staff was friendly and efficient. This time around, not so much. After waiting 2 months for my appt, The intake representative advised me I would have to leave my vehicle with them for 4-7 days for assessment. And then I might have to wait weeks more for the work to be done. There was no offer of a replacement rental, not even an offer of a ride somewhere, and at no time was I informed of these delays prior to my appointment. Supposedly, it was due to covid, which seems to be a popular excuse these days. One of the items that was supposed to be addressed was the digital update on my uconnect/phone system. We paid $200 for this update and my phone won’t even connect to my car now. Our calls transfer from uconnect back to our phones in the middle of a conversation and the “911” like message is still popping up on my screen. And that’s when the screen comes on. Because now I have a new issue of the screen not initiating and stays black, which means no radio. We have called three different times and received one returned call, which was in the middle of our wedding and we could not talk. I am so frustrated with this experience and am very disappointed. Hopefully, this review will get someone to reach out and rectify this situation! More

I really appreciated that that they were able to get me in for a walk in. My service rep was great and I really like the text message system. The problem I have is not with the service or the rep but the f in for a walk in. My service rep was great and I really like the text message system. The problem I have is not with the service or the rep but the fact that someone decided that they need all the quarters in my change holder more than I do. More

I love this Place.. always clean, respectable, in uniform, they strive to regulate customer retention and when i come in i feel like home with the coffee, snacks, and nice floor plan to sit and wait uniform, they strive to regulate customer retention and when i come in i feel like home with the coffee, snacks, and nice floor plan to sit and wait and get my car.. More

Good service but vehicle should have been washed after being parked under a messy tree for weeks. being parked under a messy tree for weeks. More

Friendly, people to deal with. Vehicle came back washed and service done in reasonable time. Called when vehicle was completed. Would recommend to other people. and service done in reasonable time. Called when vehicle was completed. Would recommend to other people. More

We had to bring our 2016 Dodge Charger in for service because suddenly the trunk would not open. At first the service person said it was probably because we installed a back up camera and that there was because suddenly the trunk would not open. At first the service person said it was probably because we installed a back up camera and that there was probably a short because of a ground wire. I told him that the back up camera had been installed over 6 months ago and it seemed odd to me that "suddenly" the trunk would stop opening now, it did not make any sense. He also said that if that was the case it would not be covered by our warranty and would be an "out of pocket" expense for us, which was upsetting. They said they'd need the car for several days to evaluate it. We got a text towards the end of Day 2 that the car was ready, the problem had nothing to do with the back-up camera, it was a defect with the actual latch for the trunk, they fixed it, it was covered under warranty and the car was ready for pick-up. I was pleased. I just wish the service person hadn't gotten me worried from the get-go. Other than that, my service experience was fine. More

The ease of the entire process was great! I appreciated the constant communication and updates about my car. the constant communication and updates about my car. More

I’ve been to other dealers of other vehicles I’ve owned in the past and have always felt they are dishonest This is the first Dodge vehicle I’ve had and the first honest dealer I’ve been to. Always helpful in the past and have always felt they are dishonest This is the first Dodge vehicle I’ve had and the first honest dealer I’ve been to. Always helpful. More

Fast , friendly and gets the job done. Jordan really went above and beyond. He made calls and then kept in touch with me about what was needed or just what was happening. This was done by text and phone call above and beyond. He made calls and then kept in touch with me about what was needed or just what was happening. This was done by text and phone calls. More

I did regular oil change service. Tried to sell me on possible engine oil leak that would require diagnosis. 2 nd opinion no leak found. possible engine oil leak that would require diagnosis. 2 nd opinion no leak found. More