Valencia Chrysler Dodge Jeep Ram - Service Center

Poor customer services After purchasing the car, I had issueswith The paint called multiple times sent emails and nobody had any answers. Even the GM failed to call us back. After purchasing the car, I had issueswith The paint called multiple times sent emails and nobody had any answers. Even the GM failed to call us back. Finaly got it “fixed” and the paint is still scratched.When I went to pick up my car they couldn’t find it because they had mixed up all of my information with another customers. Overall horrible customer service truly makes you feel like you are an inconvenience to them. More

Uncaring and unprofessional I had a nice buying experience with Jonathan and David. I ordered running boards and tonneau cover to be installed later. Parts finally came in so m I had a nice buying experience with Jonathan and David. I ordered running boards and tonneau cover to be installed later. Parts finally came in so made an appointment a month and a half after my purchase. It seems decent customer service stops after the sale is made. With no respect for other peoples time. Jen said the earlier the better so i got there at 8am only to find out it will take 8hrs. Now to me that seems like an excessive amount of time to install 2 items. So 3 hours later i ask Jen if there is and ETA? She rudely replied "end of the day". So here it is 4hrs later and here i sit waiting and wasting the day away. Manny the service manager stopped buy at 1:30pm to say the parts are now being installed. Now why the xxxx did Jen Otzen tell me to be here at 8am and why can't they schedule 4hr windows. I could have gotten quite a few things done in the 5hrs I've been sitting here. I guess that was supposed to make me feel good, well it only pissed me off more. Finally about 4:20 or so Jen tells me the job is done so I see the cashier step outside and wait and wait and wait, 15 min later a woman walks up and says we are going to wash your truck now. Lets just say that is when I lost it, I won't repeat what I said but it wasn't nice. Avoid this service dept like the plague... In response to the dealers canned reply You can start by replacing people that don't care about other people's time. I was asked to be there at 8am so I assumed the job would be done in the morning so I was going to wait for it. Around 11am ask Jen for a ETA, she rudely says "at the end of the day". Now I live in the Palmdale area so I doubted the shuttle would have taken me home for the duration and Jen verified that. So one would think that maybe my job would have been expedited. Alas customer service doesn't seem to be your strong point. So I waited and finally after more than 8 hrs of sitting in your waiting room and by the way my back still hurts from those lousy chairs I finally got released from this personnel xxxx and got to drive home in the same rush hour traffic I had when I drove there. Mister General Manager please respond to me here as I think the public would like to here what you have to say. Your service manager needs to go, Jen needs to go. Making someone wait all day for a 2 hour job is ridiculous. It seemed the service Dept. really enjoyed this. The icing on the cake was to wash the truck. Probably a contest to see how long they can get someone to wait around in the waiting room. I can add poor workmanship to everything else. I was loading plywood into the bed of the truck when I noticed a 7/16 bolt laying in the bed. It turns out to be a bolt to secure the driver side of the tonneau cover. The mount was swinging freely the tonneau cover only being held by the passenger side mount. Now I'm just waiting for the running boards they installed to fall off. BEWARE of AutoNation Chrysler Dodge Jeep Ram Valencia, 23820 Creekside Rd More

Work on liftgate Had an appointment in the morning and waited over an hour before anyone even came and took my keys and spoke to me. Terrible service. Had an appointment in the morning and waited over an hour before anyone even came and took my keys and spoke to me. Terrible service. More

Horrible service Took my 2015 Jeep Wrangler in because it was misfiring. Had to wait 2 weeks before they even attempted to work on it. After 4 weeks in their shop th Took my 2015 Jeep Wrangler in because it was misfiring. Had to wait 2 weeks before they even attempted to work on it. After 4 weeks in their shop they bring my jeep out to me dirty from sitting on the lot and the power steps I have didn’t work anymore. When I approached them about the steps not working they just pointed me in the direction of a local store to get them fixed. Drove my jeep for about 1,500 miles and the same problem occurred. This time I was stuck at a dealership out of town while on vacation. This dealership went thru my jeep and figured out the problem and stated the previous work done by auto nation in Valencia was half assed work and not done correctly. Highly advise taking your Jeep, Dodge or Chrysler vehicle anywhere else but this place. More

Screwed again ! Against all advise I took my 2011 Ram Diesel in to the Valencia auto nation service department , ugh! They were right! I had an engine light come on a Against all advise I took my 2011 Ram Diesel in to the Valencia auto nation service department , ugh! They were right! I had an engine light come on and the code said it was the thermostat, so I called the service department to se if it was covered under the 100k power train warranty , they told me the only way they could tell if it was covered was to connect the vehicle to their diagnostic computer ( there is the lie) and it would cost 140$ to do this 10 second operation. (Huge rip off because my test unit had already confirmed the problem) then they tell me that it is not covered under warranty and it will cost me $550 to have it fixed. Thermostats cost less than 25 bucks. These people are rip off artists plain and simple! A word of advise, always call the warranty center at Chrysler and check on what is covered. My 5 year or 100k mile warranty is so limited that is is almost assured that I will never have anything that is covered fail. Shame on you Chrysler and auto nation ! You are what is wrong with this country!! More

Stay away from the Service Center As we all know when we buy a car (usually our happiest day).. one day we will HAVE to have it serviced. UGGGG . Well with this dealership all your nig As we all know when we buy a car (usually our happiest day).. one day we will HAVE to have it serviced. UGGGG . Well with this dealership all your nightmares will come true at this facility! So heed my WARNING!!! Don't go there! You will come away "PISSED" My recent visit left me frustrated and scratch en my head.. the visit before that had the same affect. So this isn't a one time thing!!! 8hr for a tire rotation and an oil change..Come on people DODGE can build me a new car in Detroit faster than that! Sad, just sad..and shame on you and AutoNation for allowing these people to represent you! Corporate Dodge NEEDS to know of your shady services and I will be letting them know in detail of my nightmare! You have lost a client FOREVER!!! and the saddest thing is...I/we know you don't even care More

Terrible Customer service There were too many issues with the customer service. My 2015 Durango needed a transmission replacement. Once I came to pick up the vehicle the cash There were too many issues with the customer service. My 2015 Durango needed a transmission replacement. Once I came to pick up the vehicle the cashier was completely impolite and finally asked me to wait for the paperwork. They had me go to the rental company and bring back a receipt. At the rental place I was told the dealership still hadn't paid for the days I had the rental for, and so now I had to wait for that too! What is wrong with this dealership! Are they so concerned with their personal cellphones that they forgot how to provide a decent customer service? More

Beware Bad customer service and shady practices. Beware of this dealership. I highly recommend going anywhere else. I am driving further for service needs. Bad customer service and shady practices. Beware of this dealership. I highly recommend going anywhere else. I am driving further for service needs. The negative reviews are accurate. More

I have been having issues with my automatic running boards since July. When we first took it in, we were told they did not have the equipment to diagnose the problem and that since the dealership had boards since July. When we first took it in, we were told they did not have the equipment to diagnose the problem and that since the dealership had changed hands, they would not cover it under our extended warranty. They suggested we take it to the Chevy dealership We did. They diagnosed the problem and said that the Chrysler Dealership should honor my extended warranty and repair the issue as they were still Chrysler. We went back to Chrysler. They said they would not honor the warranty as the dealership had changed hands. They then suggested maybe the BMW dealership could assist us. The BMW dealership looked into the issue and said it was covered under warranty and that Chrysler should honor it. So, back to them we went. They diagnosed the problem and said they were going to order the part. Then for some reason we had to bring it in again for another check. After this appointment, they confirmed the original diagnosis and said the part was discontinued and it also wasn't covered under the extended warranty. Considering both Chevy and BMW said it was covered, I strongly believe it's an expensive fix and they just don't want to cover it. This is beyond ridiculous and a waste of my time. They should fix my car, end of story! More

Forget ever having warranty work done here. They can sure sell the warranties but will hassle you to the death when you try to get them to honor it. Go to Simi Valley Chry Jeep Dodg where they do what should sell the warranties but will hassle you to the death when you try to get them to honor it. Go to Simi Valley Chry Jeep Dodg where they do what should be done and are honorable. More