Valencia Chrysler Dodge Jeep Ram - Service Center

Beware Bad customer service and shady practices. Beware of this dealership. I highly recommend going anywhere else. I am driving further for service needs. Bad customer service and shady practices. Beware of this dealership. I highly recommend going anywhere else. I am driving further for service needs. The negative reviews are accurate. More

I have been having issues with my automatic running boards since July. When we first took it in, we were told they did not have the equipment to diagnose the problem and that since the dealership had boards since July. When we first took it in, we were told they did not have the equipment to diagnose the problem and that since the dealership had changed hands, they would not cover it under our extended warranty. They suggested we take it to the Chevy dealership We did. They diagnosed the problem and said that the Chrysler Dealership should honor my extended warranty and repair the issue as they were still Chrysler. We went back to Chrysler. They said they would not honor the warranty as the dealership had changed hands. They then suggested maybe the BMW dealership could assist us. The BMW dealership looked into the issue and said it was covered under warranty and that Chrysler should honor it. So, back to them we went. They diagnosed the problem and said they were going to order the part. Then for some reason we had to bring it in again for another check. After this appointment, they confirmed the original diagnosis and said the part was discontinued and it also wasn't covered under the extended warranty. Considering both Chevy and BMW said it was covered, I strongly believe it's an expensive fix and they just don't want to cover it. This is beyond ridiculous and a waste of my time. They should fix my car, end of story! More

Forget ever having warranty work done here. They can sure sell the warranties but will hassle you to the death when you try to get them to honor it. Go to Simi Valley Chry Jeep Dodg where they do what should sell the warranties but will hassle you to the death when you try to get them to honor it. Go to Simi Valley Chry Jeep Dodg where they do what should be done and are honorable. More

service will not return phone calls for his service wirters they will tell you what you want just so you will have your repair done at this shop, they bad mouth other dealers. this store is a chine sto wirters they will tell you what you want just so you will have your repair done at this shop, they bad mouth other dealers. this store is a chine store watch out. More