Valencia Chrysler Dodge Jeep Ram - Service Center

Krista and Adriana were very helpful and courteous. I do have one complaint. I called the service department several times to check the status of my vehicle as the agreed upon completion time was p I do have one complaint. I called the service department several times to check the status of my vehicle as the agreed upon completion time was past due. Not far past due. Still within reason but I was leaving town and I otherwise would not be able to pick it up. I tried several several times and was put on hold for 15-20 minutes a couple times and finally hung up. Or no one would answer at all. Finally I called the sales department and someone answered on the first ring. I explained my frustration, was transferred, and again a long hold with no answer. My previous service experience could not have been any better, and because of Krista and Adriana’s great attitude’s, I’m still leaving a full star review. Maybe a couple people called in sick a couple days at that time. Maybe they were unexpectedly unusually busy at that time. Or maybe management is failing to properly staff the department in an attempt to achieve a higher income margin at the customer’s expense which would be a bummer. Either way when you have a partially unsatisfactory experience but other great experiences I think it’s fair to give the benefit of the doubt. I do still highly recommend this dealership as their service was far better than others that I have dealt with. More

The worst customer service! I have a new 2023 Jeep grand Cherokee! Check engine is working on, transmission issues, suspension issues and the worst of all is the speedometer bei I have a new 2023 Jeep grand Cherokee! Check engine is working on, transmission issues, suspension issues and the worst of all is the speedometer being stuck at reverse 2 miles per hour. This a major safety concern! The service manager did not care and say he was slammed and to try other dealers. I mentioned my family that I drive around and did not make an effort to get it checked out. The soonest they offered was December. I left my jeep for an oil change and Cesar the maintenance worker put so much stress on the emergency break that he did not know out to take it off (witnessed by another employee) Cesar the maintenance worker also closed and opened my liftgate 8 times but stress on the lift supports closing it half way and opening it. Blaming it on my key not work as he got out of the vehicle, I then demonstrated it to the other employee and he apologized.. They didn’t complete a vehicle update or a recall ! DO NOT TRUST THIS DEALER! More

I was so impressed with Hugo the service advisor. He took the time to arrange for pick up and delivery, he kept me posted at all times of any changes or updates to the service. His communication skil He took the time to arrange for pick up and delivery, he kept me posted at all times of any changes or updates to the service. His communication skills were outstanding and his commitment to customer service was excellent. He explained the billing and explained in detail those areas of the truck that need further attention. Autonation is lucky to have him. More

Labor cost very excessive ! !! Willn not be having oil change done here !!! (250.00 an hour, really) !! Willn not be having oil change done here !!! (250.00 an hour, really) More

Wish they had more diesel technicians but overall great service. Definitely will be back again. service. Definitely will be back again. More

It's lucky and hard to have a professional help when you seek for one. A big shoutout to Hugo for handling the job as if it's his own, and the AutoNation team for the flowless and generous experince. I'm gr seek for one. A big shoutout to Hugo for handling the job as if it's his own, and the AutoNation team for the flowless and generous experince. I'm grateful to have this level of professionalism around me and I wouldn't go elsewhere. More

Attentive, friendly, prompt to greet you, addressed service needs, sometimes can take a long time to finish servicing. service needs, sometimes can take a long time to finish servicing. More

My experience was awesome. ..Krista checked me in and out exactly when she said she would. It also included a car wash! Everything that my truck was in for was completed. You ..Krista checked me in and out exactly when she said she would. It also included a car wash! Everything that my truck was in for was completed. You can't ask for more than that! THANK YOU!! More

Car was ready when they said it will be ready and clean the car before giving it back the car before giving it back More

Aside from a few telephone communication issues, my recent experiences with this dealership (last 5 years) have been great. The little video they do of the initial inspection, for example, helps me und recent experiences with this dealership (last 5 years) have been great. The little video they do of the initial inspection, for example, helps me understand what they're seeing and also gives me something to reference later. The service advisors communicate well via text, and each time I've been in they've kept me informed throughout the process, from the initial repair order, to additional recommendations, to the ready-for-pickup text. They even squeezed me in on short notice when I had a potential issue right before I was scheduled to go on a long road trip. I've used them for major service on my 2007 Jeep and routine service on my 2018 Ram, and I haven't been disappointed yet. And I specifically want to commend them for acknowledging that they had a poor communication/customer service problem in the past and for taking steps to fix that problem (the video inspection, text communications, etc.). More