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Valencia Chrysler Dodge Jeep Ram - Service Center

Valencia, CA

4.1
441 Reviews

441 Reviews of Valencia Chrysler Dodge Jeep Ram - Service Center

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June 16, 2023

The service writers are great! DENNIS the SERVICE MGR needs to improve on his people skills. Ignores me every time I’m there! That’s very rude when he talks to everyone else. More

by crzydazie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo, Kevork
Jun 20, 2023 -

AutoNation Chrysler Dodge Jeep Ram Valencia responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 16, 2023

They were friendly, helpful with my issue, were able to get my truck in without an appointment and the parts desk was also great. More

by ic
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew (parts)
Jun 20, 2023 -

AutoNation Chrysler Dodge Jeep Ram Valencia responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 15, 2023

Every time I have gone, I have received amazing customer service. Cindy is a great service rep. More

by davidcervantes98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Jun 19, 2023 -

AutoNation Chrysler Dodge Jeep Ram Valencia responded

Hello David, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Chrysler Dodge Jeep RAM Valencia. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

June 15, 2023

Ariana in service is absolutely wonderful. So helpful and professional. Would 10/10 recommend anyone to bring their vehicle to her. She was prompt, transparent, knowledgeable and kind. Best se More

by Samantha Hawking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariana Mercado
Jun 19, 2023 -

AutoNation Chrysler Dodge Jeep Ram Valencia responded

Hello Samantha, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM Valencia! Drive safe, and we'll see you on the road.

June 12, 2023

1. Appointment booking for service was 2 full months out. 2. After appointment date, initial diagnostics was 4-5 days in lot while in queue to take the first look. 3. Repair was initially told to be More

by mwdj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cindy
June 12, 2023

It’s always a pleasure coming into get my truck looked at. Everyone is so nice! More

by clayfriedman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariana
Jun 19, 2023 -

AutoNation Chrysler Dodge Jeep Ram Valencia responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 06, 2023

Always a professional and courteous experience when servicing my vehicle at this dealership. It has been my go to since I’ve purchased my auto from them over 7 years ago. More

by nsmith18982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo
Jun 10, 2023 -

AutoNation Chrysler Dodge Jeep Ram Valencia responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 05, 2023

Great professional and friendly service. Was able to schedule an appointment very quickly. Will definitely be back to this dealership. Thank you! More

by Maria Lozano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember names
Jun 07, 2023 -

AutoNation Chrysler Dodge Jeep Ram Valencia responded

Hi Maria, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

June 02, 2023

Cindy from service was very helpful and exampled everything that was getting done to my car . More

by Cuevasjesse96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Jun 06, 2023 -

AutoNation Chrysler Dodge Jeep Ram Valencia responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 25, 2023

This dealership has really gone done hill since Jordan and other service advisors left. I brought my jeep in for an alternator and couldn’t get an update from my advisor. After two days of sitting there i More

by dannystanis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Margarita
May 29, 2023 -

AutoNation Chrysler Dodge Jeep Ram Valencia responded

Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Valencia. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the General Manager at (661)877-6276 -- we hope to hear from you soon. Take care!

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