AutoNation Chrysler Jeep Arapahoe

The service staff have really gotten better over the years and are really nice to work with. However, the one reason I can't give them 5 stars is because the waiting area is terrible. It's very uncomfor years and are really nice to work with. However, the one reason I can't give them 5 stars is because the waiting area is terrible. It's very uncomfortable with torn couches and not enough chairs. And it's hard to work there when you bring a laptop compared to other dealers on the same road. They really need to up their game in the waiting area. More

Service Department Review. In a word: Inefficient. Started with personnel unable to find my appointment in the system even though I both received and presented a confirmation n In a word: Inefficient. Started with personnel unable to find my appointment in the system even though I both received and presented a confirmation number. Dropped vehicle off just before my scheduled 9:30AM appointment time for my vehicle's first (purchased in new condition) 20,000 mile servicing. After 2 hours (11:30AM) I receive a call stating that they didn't have any oil filters in stock for my vehicle...So my vehicle now needs to be kept for an additional 3.5 hours to allow an oil filter to be delivered. Technician said the vehicle would be ready around 2:30PM but quickly changed the pickup time to 3:00PM to allow time for deviation. So 3:00PM comes around and still no communication from the service department yet. My wife and I finally just decided go ahead and take an Uber to the dealership just so we could be there when the vehicle was eventually ready. We walk in around 4:00PM and we hear "Oh we were just getting ready to call you! Perfect timing!" Technician gave us a free car wash...6.5 hours for my vehicle's first 20k servicing. Inefficient. More

I am very pleased with service advisor, I think his name is CJ he is very dedicated and professional is CJ he is very dedicated and professional More

The service and customer service was exceptional when I took my Jeep Grand Cherokee in for routine maintenance. took my Jeep Grand Cherokee in for routine maintenance. More

My oil change was quick and easy. I had to wait at the service waiting room, it was clean and had tables and chairs. They were friendly and very helpful I had to wait at the service waiting room, it was clean and had tables and chairs. They were friendly and very helpful More

Great people. Great vibes. Cody and Patrick were a pleasure to work with, and extremely helpful. No pressure to buy. I will go back there anytime I need a new vehi Great vibes. Cody and Patrick were a pleasure to work with, and extremely helpful. No pressure to buy. I will go back there anytime I need a new vehicle. More

The team was very efficient and the entire process as smooth as possible especially considering the manufacturer slow down smooth as possible especially considering the manufacturer slow down More

I would refer this dealership because it was a pretty easy process, but I would refer it with a warning. Hunter was AMAZING and really the only saving grace. I would say that almost all of the staff were easy process, but I would refer it with a warning. Hunter was AMAZING and really the only saving grace. I would say that almost all of the staff were pretty unfriendly. Not a single person acknowledged us or said hello the whole time we were there unless they had to directly work with us. Not really the experience you want when you have to sit somewhere and wait and there are people all around acting like you’re not there. But Hunter was knowledgeable, friendly and he hustled and made our time there so much better. Overall I love my new car and I would come here again if they had the car I wanted. More

The service department is awful. They fix the problem but it took 4 days to get the key fob batteries changed on my 2022 Compass, my car was filthy when returned with glue from the They fix the problem but it took 4 days to get the key fob batteries changed on my 2022 Compass, my car was filthy when returned with glue from the maintenance tag stuck on the dash, about 6+ inches of unsightly white goo on a black dash board, the key fob wasn't even closed properly, it is still partially open.... I just purchased a couple of months ago. Sales is 5+ stars, Service department needs help. I had to call on the 3rd day to get the assigned service manager to notice my ticket was assigned to him. I was treated like I was interfering when I entered the service department. I never had such a bad experience in my life. More

Easy to purchase. Zero follow up after sale and they don't return calls or emails. Zero follow up after sale and they don't return calls or emails. More