BAIT AND SWITCH. Dishonest. Misrepresentations. Credit Ruining.
I have never experienced such an untrustworthy company, or a company so unwilling to apologize and correct their dishonesty, misrepresentations, and mistakes. My car purchase experience with them has negatively affected my financial options during a pandemic, permanently damaged my credit score, caused me to be unable to use the vehicle as I need to, and also deeply affected my personal well being.
I am a single female in my early 30s. I purchased a new vehicle from ANCJA in June 2020. This is my first car purchase and my primary vehicle - which is required to pull a small horse trailer. AutoNation Chrysler Jeep Arapahoe was deceitful, misleading, condescending, and ultimately unapologetic and unwilling to make any amends.
If you value honesty, integrity and respect from the companies you spend your money with, I suggest you take your business elsewhere. If you must do business with this ANCJA, I urge you to take an attorney, or someone knowledgeable with you to EVERY interaction with them.
ANCJA misrepresented the availability of the manual addition of a tow hitch to close the deal. This was mandatory for my purchase, I would not have bought this car from ANCJA without a trailer hitch, or the immediate availability to attach a trailer hitch. I mentioned this numerous times to ANCJA as being of utmost importance. ANCJA’s solution to the vehicle not coming with an attached trailer hitch, was to include the addition of a trailer hitch in the purchase for immediate installation. After weeks trying to get an installation appointment for the hitch, and even bringing my car in for an appointment for the purpose of getting the hitch installed - ANCJA finally admitted that they have been backordered on trailer hitches for months - and that it would be 2021 before they had a hitch available, so I am unable to pull my horse trailer!
ANCJA miscalculated the initial purchase numbers of the vehicle. This directly impacted the level of exhaustion of the deal going back and forth due to their errors, when I had already had the vehicle in my possession for over a week. Since this was my first large purchase my father was with me as an observer on the first day of this transaction. Did ANCJA purposely make mistakes so that I would need to return to the dealership alone and they could take advantage of my purchasing inexperience? I was required to make multiple, repeat, store visits to sign new electronic paperwork fixing errors that they had made and was shuffled to multiple employees despite making appointments with the finance team member I had been dealing with directly from the beginning. I ultimately signed the final paperwork on a tablet 9 days after taking the car home.
ANCJA changed the agreed upon loan package on my final paperwork. I trusted ANCJA to adhere to what we had agreed to regarding my car loan - by using the loan I had obtained from Bank of America (my bank) and instructed them to use. ANCJA was responsible for the paperwork and chose to change the Agreement by putting a relatively unknown bank as the lender on my paperwork (with a higher interest rate).
When notified of this dishonesty, ANCJA refused to respond to me. When I escalated the matter to Eric Absher, the General Manager of ANCJA, he stated that it’s a “he said, she said” situation. When I informed Absher I had email documentation and could forward it to him, he requested I send it. At this point I had some hope this matter would be resolved fairly and swiftly. I sent Absher the requested documentation immediately. Absher then refused to engage with me or apologize for the underhanded and unprofessional actions, rather, he made numerous claims of what they “cannot do” or even apologize for their deceitful and misleading behavior. I do not believe that they were or are helpless and powerless to satisfy my requests or offer any solutions.
Fifth Third Bank (FTB), the relatively unknown lender that ANCJA switched my loan to, then made unexplainable mistakes that tanked my lifelong good credit rating. ANCJA switched lenders from what we had agreed upon, from BoA, a well known and respected bank that had provided me with a lower rate, to FTB, a significantly less well known lender with a higher rate for me and a higher payoff for ANCJA. FTB then sent me incorrect billing booklets for a nonexistent account, which I used to make my first 3 loan payments. FTB is unable to locate 2 of 3 payments made with this incorrect booklet that they provided to me. This caused my life long good credit score to plummet. It also means I am unable to refinance the loan, should I so choose. Despite the error being the Lender’s, they refuse to correct my credit score.