AutoNation Chrysler Jeep Arapahoe

I went online to schedule an oil and filter change and tire rotation at 10AM. My truck did not go up on the lift until almost one hour later. Then 40 minutes later i see my truck in the lot. Five minute tire rotation at 10AM. My truck did not go up on the lift until almost one hour later. Then 40 minutes later i see my truck in the lot. Five minutes later the service tech says they are going to wash it. The truck never left the spot or got washed. Confirmed this by rolling down my windows to see if they would get wet. Bone dry and i had dried rain drops from the night before on the truck. If you are going to accept reservations then honor that and don't waste my time too. I left the dealership two hours after what should have been 45 minutes. More

Karina was very sweet throughout the process as it took longer than expected, but she kept us up to date. Her and Chris was very helpful! longer than expected, but she kept us up to date. Her and Chris was very helpful! More

Our sale associate was awesome. She did everything to get us the vehicle we wanted. However, we're a but skeptical of the tow package the dealership claims to be putting on the car. She did everything to get us the vehicle we wanted. However, we're a but skeptical of the tow package the dealership claims to be putting on the car. Our 2022 Jeep Grand Cherokee Limited has only a 3500 lbs tow capacity (no tow package from the factory). The dealership said that the hitch they are putting on will give it the 6200 capacity rating. But the factory tow package has a larger radiator (which the dealer is taking care of), a larger alternator (which the dealer said we already have...which is NOT true), and load-leveling suspension (which the dealer said our model has...which is NOT true). The tow package from the factory is $795. The dealer is charging us $2200!! Will they make good on this? I'm hopeful. Rating will change based on how this plays out. More

Jack Ridley was an absolute breath of fresh air. the same goes for Meghan Boxley. Jack offered me an option to put a $500, 100% refundable deposit down on a truck that just got listed. I already the same goes for Meghan Boxley. Jack offered me an option to put a $500, 100% refundable deposit down on a truck that just got listed. I already had a $1000 deposit on a similar truck at Johnson's Auto Plaza but due to the fact the truck @ Johnson's was not on their lot for almost a month I jumped @ Jacks offer. Because of this option Jack offered me I made the purchase at Autonation and told Johnson's to refund my deposit. This is known as CUSTOMER SERVICE. this is the second vehicle I purchased from Autonation and because of Jack it won't be the last. thanks to everyone there for a great experience. More

Excellent customer service. They kept me updated on everything that was going on and status of when my car would be ready. Extremely helpful and everyone was very friendly. They kept me updated on everything that was going on and status of when my car would be ready. Extremely helpful and everyone was very friendly. More

Fast service. I was quickly greeted by friendly and helpful service advisors upon walking in and they had my Jeep back to me faster than expected. I was quickly greeted by friendly and helpful service advisors upon walking in and they had my Jeep back to me faster than expected. More

We appreciate the quick service and cleanliness of the waiting facility. The extra measures taken to sanitize our vehicle too. waiting facility. The extra measures taken to sanitize our vehicle too. More

Although my vehicle repair took longer than anticipated, every setback was communicated to me with empathy and professionalism. every setback was communicated to me with empathy and professionalism. More

Had an appointment to get my oil changed on tuesday. They said it would take 4 days. I asked what the appointment ws for. They said just to check in. I left the car and called back in 4 days. They sa They said it would take 4 days. I asked what the appointment ws for. They said just to check in. I left the car and called back in 4 days. They said it would take another 3 days. Are you kidding!! For an oil change? Picked up the car with nothing done. Went to Faricy boys in col springs and got my jeep serviced the same day More

Don't buy a car from these guys, they will deceive you,not tell you the truth, and flat out lie to you. When you try to call and get the issue resolved they will not answer the phone or fail to return you,not tell you the truth, and flat out lie to you. When you try to call and get the issue resolved they will not answer the phone or fail to return your call. I also had a neighbor who bought a hybrid from another dealer and it had problems, left her stranded with her kids on the highway multiple times. It took way too many trips in to be fixed, but never was fixed right. I would break down again. Finally they got it running and she went immediately to a different dealer (NOT Autonation) and traded it in on another vehicle. So in closing STAY AWAY from this dealership! More