AutoNation Chrysler Jeep Arapahoe

Bought a jeep wrangle and was talked into the extended warranty with the deal that if we dont use it during the warranty period we get it back. Still in factory warranty and scheduled an appointment. Th warranty with the deal that if we dont use it during the warranty period we get it back. Still in factory warranty and scheduled an appointment. The had the jeep for 5 hour and when my wife went to pick it up they had not touched it and said they couldn't get to it that day and wanted her to leave it over night. Not sure how many people just have a spare car to drive around buy we dont. We only have one car per driver. They were rude and had the attitude it was our problem not theirs for being so incompetent they couldn't tell her when she dropped it off at the scheduled time that they were behind. Better yet call us before we drive an hour to drop it off. I am glad I found out how bad their customer service is now because I will he in the market for another car next year and know where not to go. Please take my advise and go anywhere but Auto Naition. More

Service department is incompetent I bought my Jeep from another dealership but when I moved this one is much closer so I took it in for some minor issues for stuff that was under warra I bought my Jeep from another dealership but when I moved this one is much closer so I took it in for some minor issues for stuff that was under warranty. The assistant service manager made an appointment for me. When I showed up to have my Jeep serviced I met with the same assistant manager and unbelievably he was in a worse mood than when we made the appointment. He was very rude to me and seemed bothered that I showed up.to the appointment. Jeep has been sitting outside for over an hour now and nobody even looked at it. I will never come back to this dealership again and probably wont ever buy another Jeepnif this is the way I am going to be treated for warranty issues. More

Look out when you sell your car Sold my car to them.... they gave me $1099 And then then two days later looked it up from the vin number and they were selling it for 5999. I feel Sold my car to them.... they gave me $1099 And then then two days later looked it up from the vin number and they were selling it for 5999. I feel very taken advantage of!!!!!! Auto Nation is not looking to keep customers. I was going to buy a new Rubicon from them next. I will hopefully find a better dealer, but wasting time driving vehicles from them. Very disappointed. More

smooth very easy process to purchase We wanted to say thank you to Cody our salesperson and Sanja our finance person for making our experience flawless as we purchased the Dodge Grand Car We wanted to say thank you to Cody our salesperson and Sanja our finance person for making our experience flawless as we purchased the Dodge Grand Caravan. It was certainly well worth the drive down from Cheyenne WY. thanks again Hilda and Jurri Saddler More

Do not use this dealership! This is by far the WORST experience I have ever had. My brand new 2018 Jeep experienced smoke under the hood in Nov 2018 and we drove it to the closes This is by far the WORST experience I have ever had. My brand new 2018 Jeep experienced smoke under the hood in Nov 2018 and we drove it to the closest dealer to look at it. They had the Jeep for 2 1/2 weeks with 1 phone call the entire time and could not tell me what was wrong, other than they had to "wait for parts" When it was all said and done, I had to pay $160 out of pocket for labor and service on an oil change and that was not covered under my warranty. Fast forward to July 11 when my Jeep started smoking on 1-70 on the highway with my young child and dog in the car. We pulled over and smoke was all over the vehicle. We had it towed to the same dealership as they already had a record of the previous incident. Brandon was my service tech who called me only 1 TIME in almost 3 weeks to tell me he wasn't quite sure what the issue was and that, they were "waiting for parts" They had no loaner, no information and I could not get a hold of anyone in service. When I finally walked in to demand answers, my car was suddenly ready and they said that it was all due to going to a different dealer for an oil change. They also tried to charge me for another oil change and labor, another $104. They were so rude and condescending and belittling. I didn't ever get a straight answer on what went wrong, and when asked if my car was at risk for going up in smoke and flames again, if they could guarantee their work, I was told that "there's never any guarantee" I was also told to fill out a survey. I told them I would be happy to as it has been terrible service, and they won't email me the survey. So, here I am. Do not use that dealer ever!! More

I was uncomfortable with the service depart from minute one I wasn't acknowledged at the service area even though there were 3 employees at their service desks. I did not have my Jeep serviced at this dealersh I wasn't acknowledged at the service area even though there were 3 employees at their service desks. I did not have my Jeep serviced at this dealership, I left after the communication I had with this department. I wrote an email to the general manager about my experience and never received a response. If you choose to have your vehicle serviced at this location be prepared for it to be an unpleasant experience. I will continue to have my Jeep serviced at a different location where my business is most appreciated. More

Horrible Service Not only did I have a horrible experience buying from this dealership (that’s a whole different negative review on its own) but my brand new 2018 Jee Not only did I have a horrible experience buying from this dealership (that’s a whole different negative review on its own) but my brand new 2018 Jeep Compass is already in the shop due to apparent electrical issues. I dropped my Jeep off at 8am & the service department told me they would have it ready by 5pm. 4:45pm rolls around and no communication from them, so I call to see if my car is ready. They said they had no idea what was wrong with my car and needed more time. After taking an entire day off work to handle this I asked if they would be able to provide me with a loaner car so I could get to work the next day while they continued to work on my car. They said they had no loaner cars available to give me, so I asked if they would be able to connect me with a car from an outside source (rental car company) they said no. I asked if they would reimburse me for a rental car if I went and picked one up & they said you can call Chrysler corporate and try to take it up with them. I asked if they could provide a shuttle ride to my work and they said no they wouldn’t be able to give me a ride to work. I attempted to call the 1800 number for Chrysler that he provided me (they were closed), no option to leave a VM. I called and asked for the service manager, it went to VM, I left a VM for him I called and asked to speak with the GM, they said he would give me a call in 5 mins, that was 45 mins ago... So now I’m stuck with a brand new car in the shop which I’m unable to drive & I’m stuck paying for a rental car out of my own pocket to get to work. Let’s hope they are least capable of repairing the car.... I’m not impressed that my brand new car is out of service & I received horrible customer service on top of it. I would never recommend anyone purchase or service a vehicle from this dealership. More

Terrible service! I have a brand new 2018 Jeep Wrangler Unlimited I took in 9 days ago. I had a knocking noise in the front end at low speed. Alec the service adviser o I have a brand new 2018 Jeep Wrangler Unlimited I took in 9 days ago. I had a knocking noise in the front end at low speed. Alec the service adviser on Monday was nice and called me that evening and ask to keep it another day. That was the last I heard from anyone, I had to call and Alec was always off that day no matter what day it was. I spoke to the sevice manager on Tuesday (I called) he was rude and a jerk! Wednesday was a blizzard, Thursday was a make up day. So I called Friday because, you guessed it no one called me. They couldn’t find the problem so they ask I’d a Tec could drive it over the weekend, I let him. Monday a week later, no call. I called Tuesday and they said they needed to drive it (“really” I’m not making this up) called Tuesday night and said it ready and there’s no noise. I picked it up today Wednesday and it sounds exactly the same. I personally recommend not ever going here for anything! The purchase was great with James (Andrew he goes by) but if this is their level of incompabency they do not desire your hard earned dollar! More

Doesn’t understand the word No Jeremy Ellingwood was very rude during the financing of my vehicle. After explicitly telling him multiple times that I did not want Gap insurance for Jeremy Ellingwood was very rude during the financing of my vehicle. After explicitly telling him multiple times that I did not want Gap insurance for my used car he proceeded to put it on the vehicle anyway. I also asked him to reduce the months of my payments and increase the payment amount but from looking at the documentation afterwards it looks like he just increased the sell price of the vehicle. I should have went with my gut to walk out on the sale, but in my anger I didn’t check the documents like I should have. 0/10 would never get a car from here again because the dude financing doesn’t understand what the word no means. More

Horrible customer service Nothing but frustration and no answers. I bought a vehicle here on October 17th 2018. I went to return it 3 days later per their policy as I purchased Nothing but frustration and no answers. I bought a vehicle here on October 17th 2018. I went to return it 3 days later per their policy as I purchased extra insurance items I decided I did not want. I was "assured" that there was no reason to return the car and that this could be easily taken care of. It is now January 31st 2019 and the issue is still not resolved. The folks I need to speak with are never available when I call and they do not do not call back as promised. Sadly, the lack of care and service just reaffirms the stereotypes about car dealerships. I Would not recommend this dealer to anyone More