AutoNation Chrysler Jeep Arapahoe

unprofessional I love my jeep, but I hate this place. Took my Rubicon in for a recall, to get tires rotated and to get a new locking lugnut. I called before I came I love my jeep, but I hate this place. Took my Rubicon in for a recall, to get tires rotated and to get a new locking lugnut. I called before I came in to pick it up to double check that it was done, but when I got there, the service person had put "done" under something that had not been completed. When I asked them to do it, the advisor told me they "might have to cut the lug nuts off if they don't have a universal key for it". When I pointed out that they had just charged me to rotate my tires, he seemed a little surprised. Moral of the story, I had to come back later on a Saturday to pick up my Jeep for something that took maybe 5 minutes to complete. I can't stand this place and won't be back. More

IF YOU DON'T TAKE OF THE CUSTOMER, SOMEONE ELSE WILL! We had a 2019 Jeep Cherokee with stubborn electrical issues. While I can appreciate it takes time to troubleshoot and diagnose the issues, our service We had a 2019 Jeep Cherokee with stubborn electrical issues. While I can appreciate it takes time to troubleshoot and diagnose the issues, our service advisor was mostly difficult to work with. I originally dropped the car off about 3 weeks ago and he called me the next day saying a battery cable was loose which fixed the problem. Well, we picked it up at night and maybe 12 hours later on the way to work, SAME problems. Hey, again I understand this was a complicated problem. Here's where it went downhill: No loaner vehicles which I understand so I had to uber to and from work 3 times over the next few days. Hey, I'm a patient man so I went with it. Getting information out of my service advisor was like puller teeth. Apparently, Chrysler has a rental car program under the warranty after diagnosis. OK great. They also have a tow service. I never did get a rental but eventually I got a loaner. I did use the Chrysler tow line service which was great! Except for just one small issue - The tow truck driver COULD NOT FIGURE OUT HOW TO HOOK UP MY JEEP. So at great risk with a faulty electrical problem going on, I drove the car myself to the dealership and took an Uber to work. We finally got a rental a couple of days later and began diagnosing the problem through Chrysler. First they thought it was the alternator so they replaced the alternator which took a few days. When that didn't solve the problem, it was back to the drawing board. On about 11/18, my adviser told me they would be doing further troubleshooting. I may be off a day or two but I think that's accurate. By Friday, 11/22, I hadn't heard anything but no big deal as we had the rental. Monday, nothing. Finally, On Tuesday I wrote my adviser explaining that it had been a week and I did not appreciate not having an update. He fired back with some TUDE, saying he told me last week the alternator was bad and when he heard something, he would tell me. WOW. I was shocked at his response making me out to be a "bother". Well, later that day he emailed back saying they found the problem and the car was fixed. We picked it up on 11/27 and it had a CRACKED WINDSHIELD! Trust me, the windshield was fine when we dropped it off. When I pointed it to him, his response? "yeah, it's the cold weather" Another service adviser stood right next to him backing him up" I asked him if he was going to fix it since it broke under their care and he said, "nope, we're not responsible for windshields". As we were sick of the car and wanted to trade out of it, he recommended a salesman and we did look at a beautiful 2019 Grand Cherokee for $39,999 and said we might be back to look at it. Well, we thought about it and decided that Jeep Autonation did not deserve our business and we did buy a 2019 GMC Acadia for the exact same price(we did get a discount) and COULD NOT BE HAPPIER. What does a windshield cost? $100? $200? Hey, I'd like to congratulate this punk service adviser for saving his dealership a couple of hundred bucks by not doing the right thing and replacing the windshield THEY broke. It only cost them a $40,000 sale and not just our business, but everyone I tell from this point forward. More

Horrible experience and total waste of time. After waiting 1 1/2 for their General Manager Eric Absher to give me a trade in value, they came back and told me my loaded 2015 pristeen Jeep Wrangler wit waiting 1 1/2 for their General Manager Eric Absher to give me a trade in value, they came back and told me my loaded 2015 pristeen Jeep Wrangler with professionally installed suspension lift, 35" tires, new front bumper/ winch combo, etc ( over $12k of add ons) was worth $3,000 less than a rough condition bone stock trade-in value. I told them I was appalled and showed them the NADA current book value and they started backpedaling their words thinking they could take advantage of me. Shame on them! I will never give them any business again! More

Bought a jeep wrangle and was talked into the extended warranty with the deal that if we dont use it during the warranty period we get it back. Still in factory warranty and scheduled an appointment. Th warranty with the deal that if we dont use it during the warranty period we get it back. Still in factory warranty and scheduled an appointment. The had the jeep for 5 hour and when my wife went to pick it up they had not touched it and said they couldn't get to it that day and wanted her to leave it over night. Not sure how many people just have a spare car to drive around buy we dont. We only have one car per driver. They were rude and had the attitude it was our problem not theirs for being so incompetent they couldn't tell her when she dropped it off at the scheduled time that they were behind. Better yet call us before we drive an hour to drop it off. I am glad I found out how bad their customer service is now because I will he in the market for another car next year and know where not to go. Please take my advise and go anywhere but Auto Naition. More

Service department is incompetent I bought my Jeep from another dealership but when I moved this one is much closer so I took it in for some minor issues for stuff that was under warra I bought my Jeep from another dealership but when I moved this one is much closer so I took it in for some minor issues for stuff that was under warranty. The assistant service manager made an appointment for me. When I showed up to have my Jeep serviced I met with the same assistant manager and unbelievably he was in a worse mood than when we made the appointment. He was very rude to me and seemed bothered that I showed up.to the appointment. Jeep has been sitting outside for over an hour now and nobody even looked at it. I will never come back to this dealership again and probably wont ever buy another Jeepnif this is the way I am going to be treated for warranty issues. More

Look out when you sell your car Sold my car to them.... they gave me $1099 And then then two days later looked it up from the vin number and they were selling it for 5999. I feel Sold my car to them.... they gave me $1099 And then then two days later looked it up from the vin number and they were selling it for 5999. I feel very taken advantage of!!!!!! Auto Nation is not looking to keep customers. I was going to buy a new Rubicon from them next. I will hopefully find a better dealer, but wasting time driving vehicles from them. Very disappointed. More

smooth very easy process to purchase We wanted to say thank you to Cody our salesperson and Sanja our finance person for making our experience flawless as we purchased the Dodge Grand Car We wanted to say thank you to Cody our salesperson and Sanja our finance person for making our experience flawless as we purchased the Dodge Grand Caravan. It was certainly well worth the drive down from Cheyenne WY. thanks again Hilda and Jurri Saddler More

Do not use this dealership! This is by far the WORST experience I have ever had. My brand new 2018 Jeep experienced smoke under the hood in Nov 2018 and we drove it to the closes This is by far the WORST experience I have ever had. My brand new 2018 Jeep experienced smoke under the hood in Nov 2018 and we drove it to the closest dealer to look at it. They had the Jeep for 2 1/2 weeks with 1 phone call the entire time and could not tell me what was wrong, other than they had to "wait for parts" When it was all said and done, I had to pay $160 out of pocket for labor and service on an oil change and that was not covered under my warranty. Fast forward to July 11 when my Jeep started smoking on 1-70 on the highway with my young child and dog in the car. We pulled over and smoke was all over the vehicle. We had it towed to the same dealership as they already had a record of the previous incident. Brandon was my service tech who called me only 1 TIME in almost 3 weeks to tell me he wasn't quite sure what the issue was and that, they were "waiting for parts" They had no loaner, no information and I could not get a hold of anyone in service. When I finally walked in to demand answers, my car was suddenly ready and they said that it was all due to going to a different dealer for an oil change. They also tried to charge me for another oil change and labor, another $104. They were so rude and condescending and belittling. I didn't ever get a straight answer on what went wrong, and when asked if my car was at risk for going up in smoke and flames again, if they could guarantee their work, I was told that "there's never any guarantee" I was also told to fill out a survey. I told them I would be happy to as it has been terrible service, and they won't email me the survey. So, here I am. Do not use that dealer ever!! More

I was uncomfortable with the service depart from minute one I wasn't acknowledged at the service area even though there were 3 employees at their service desks. I did not have my Jeep serviced at this dealersh I wasn't acknowledged at the service area even though there were 3 employees at their service desks. I did not have my Jeep serviced at this dealership, I left after the communication I had with this department. I wrote an email to the general manager about my experience and never received a response. If you choose to have your vehicle serviced at this location be prepared for it to be an unpleasant experience. I will continue to have my Jeep serviced at a different location where my business is most appreciated. More

Horrible Service Not only did I have a horrible experience buying from this dealership (that’s a whole different negative review on its own) but my brand new 2018 Jee Not only did I have a horrible experience buying from this dealership (that’s a whole different negative review on its own) but my brand new 2018 Jeep Compass is already in the shop due to apparent electrical issues. I dropped my Jeep off at 8am & the service department told me they would have it ready by 5pm. 4:45pm rolls around and no communication from them, so I call to see if my car is ready. They said they had no idea what was wrong with my car and needed more time. After taking an entire day off work to handle this I asked if they would be able to provide me with a loaner car so I could get to work the next day while they continued to work on my car. They said they had no loaner cars available to give me, so I asked if they would be able to connect me with a car from an outside source (rental car company) they said no. I asked if they would reimburse me for a rental car if I went and picked one up & they said you can call Chrysler corporate and try to take it up with them. I asked if they could provide a shuttle ride to my work and they said no they wouldn’t be able to give me a ride to work. I attempted to call the 1800 number for Chrysler that he provided me (they were closed), no option to leave a VM. I called and asked for the service manager, it went to VM, I left a VM for him I called and asked to speak with the GM, they said he would give me a call in 5 mins, that was 45 mins ago... So now I’m stuck with a brand new car in the shop which I’m unable to drive & I’m stuck paying for a rental car out of my own pocket to get to work. Let’s hope they are least capable of repairing the car.... I’m not impressed that my brand new car is out of service & I received horrible customer service on top of it. I would never recommend anyone purchase or service a vehicle from this dealership. More