AutoNation Chrysler Jeep Arapahoe - Service Center

My wrangler has to be towed in on a Thursday. They called me first thing Friday morning to discuss next steps. They fixed everything up and had my car back to me by Tuesday afternoon. Very smooth They called me first thing Friday morning to discuss next steps. They fixed everything up and had my car back to me by Tuesday afternoon. Very smooth process! More

We made an appointment for a check engine light on one week in advance. I was very specific to tell the agent on the phone that we would wait for the vehicle. When I arrived, the service department rep week in advance. I was very specific to tell the agent on the phone that we would wait for the vehicle. When I arrived, the service department rep informed me they would have to keep the vehicle- They kept my vehicle hostage for 3 days. I will never go back. Very disappointing for Jeep. All it needed was an air filter and the light to go out- ridiculous. never again More

Great personable service with the details of what was performed explained in a very thorough way performed explained in a very thorough way More

Due to a factory recall card concerning a possible software update for excess oil consumption I received in the mail and a brief "Low Oil Pressure" warning message on my dashboard, I made an appointme software update for excess oil consumption I received in the mail and a brief "Low Oil Pressure" warning message on my dashboard, I made an appointment for 29Sep (Invoice 1009026, Tag #2084, Customer # 6049462) to get service for this recall item. I had to rent a car so that I could leave my car all day. When I picked up my car, the invoice claimed: "Updated PCM and inspected dip stick for oil consumption no problem found". When I got home, the warning message appeared again and I checked the dip stick. There was NO oil on the stick - showing that the car was VERY low on oil and, most importantly, the mechanic obviously did NOT check the dip stick! I therefore put 2 1/2 quarts of oil in the car at my own expense. This false claim by your company severely impacts my trust in your work and throws doubt whether the PCM REALLY was updated, to solve this recall issue! I left phone messages TWICE for Mr. Victor Burgos and one for the "general Service person" and NO ONE returned my calls! More

Bought a car back in August, had a warning light come on and it took three weeks to get it in for service. Then, it took 3 days for them to actually look at it. After all of that, they couldn't reproduce th and it took three weeks to get it in for service. Then, it took 3 days for them to actually look at it. After all of that, they couldn't reproduce the issue and charged us a $200 diagnostics fee! Beware of the service department and how the do business. Extended warranty and pitch of you can use any Autonation location is BS. They are all super busy and have a waiting list of 3-4 weeks...plus the time it sits before being looked at. Horrible service!!!! More

Victor Burgos was very helpful and courteous. He verified the details of my prepaid service conract. He verified the details of my prepaid service conract. More

Pleasant, professional greeting when I arrived. I asked several questions and was given complete answers for my concerns. Alec was friendly and knowledgable I asked several questions and was given complete answers for my concerns. Alec was friendly and knowledgable More

Carmina was very professional and greeted me with smile. I had a lot of questions and she took her time to help me; didn't make me feel rushed! I will definitely continue to have my Jeep serviced at this lo I had a lot of questions and she took her time to help me; didn't make me feel rushed! I will definitely continue to have my Jeep serviced at this location. More

Good Service ! !!! I wait at the service area. They need to change those seats and sofas they aren't looking good anymore. Please gave some love to the waiting area. !!! I wait at the service area. They need to change those seats and sofas they aren't looking good anymore. Please gave some love to the waiting area. New seats and more power outlets can make a huge difference for us that can try to do remote work while waiting. More

They were very friendly and efficient, and promptly notified me re the status of my car notified me re the status of my car More