AutoNation Chrysler Jeep Arapahoe - Service Center

The employees here are all awesome and very helpful, but their service center is incredibly slow. It’s never taken less than 2 hours just for an oil change, and last time it took four. They should honor the their service center is incredibly slow. It’s never taken less than 2 hours just for an oil change, and last time it took four. They should honor their appointments and time estimates or make it right to the customer - consistently communicating, being thoughtful and polite, and honest work are all great but don’t make up for hours on hours in the waiting room… More

We own a 2017 Jeep Grand Cherokee with 90,000 miles and it suffered a catastrophic engine malfunction. We had to have it towed to the AutoNation Jeep Dealership on Arapahoe Road. 8 weeks later we receive it suffered a catastrophic engine malfunction. We had to have it towed to the AutoNation Jeep Dealership on Arapahoe Road. 8 weeks later we received our Jeep back. The dealer did not provide us any rental or loaner car and quite frankly they didn't even entertain the idea. I had purchased 7 Chrysler vehicles in my life and will NEVER EVER buy another jeep or any other Chrysler product. The dealership did find an engine replacement from a dealer in Indiana otherwise MOPAR was on back order for a replacement engine for months. My biggest complaint was the lack of communication and truly the lack of customer care or consideration for the hassle of being down a vehicle. They have lost a long standing customer and they could quite frankly care less. More

The customer waiting room is terrible. When I picked up my vehicle, I was told my car was on it's way to the seervice area and I waited 20 minutes. Zach was very helpful. The service was v When I picked up my vehicle, I was told my car was on it's way to the seervice area and I waited 20 minutes. Zach was very helpful. The service was very expensive. Way more than any service I have ever had on any vehicle. More

They didn’t have me scheduled for my appointment to have my Jeep software updated but worked me in. The customer waiting room furniture was in bad shape. my Jeep software updated but worked me in. The customer waiting room furniture was in bad shape. More

They were fast and efficient and the service was finished before the stated time. Staff is always friendly before the stated time. Staff is always friendly More

Might be the worst company in the world, certainly the worst service at the most expensive price. NEVER buy their extended warranties or any of their service lies. Avoid buying anything from them you do worst service at the most expensive price. NEVER buy their extended warranties or any of their service lies. Avoid buying anything from them you don't want to fix yourself. I can't believe I was lied to about the price, had extra charges added for things not used and nothing was done despite the failure being directly related to a previous repair they screwed up. More

The service staff have really gotten better over the years and are really nice to work with. However, the one reason I can't give them 5 stars is because the waiting area is terrible. It's very uncomfor years and are really nice to work with. However, the one reason I can't give them 5 stars is because the waiting area is terrible. It's very uncomfortable with torn couches and not enough chairs. And it's hard to work there when you bring a laptop compared to other dealers on the same road. They really need to up their game in the waiting area. More

My oil change was quick and easy. I had to wait at the service waiting room, it was clean and had tables and chairs. They were friendly and very helpful I had to wait at the service waiting room, it was clean and had tables and chairs. They were friendly and very helpful More

Service Department Review. In a word: Inefficient. Started with personnel unable to find my appointment in the system even though I both received and presented a confirmation n In a word: Inefficient. Started with personnel unable to find my appointment in the system even though I both received and presented a confirmation number. Dropped vehicle off just before my scheduled 9:30AM appointment time for my vehicle's first (purchased in new condition) 20,000 mile servicing. After 2 hours (11:30AM) I receive a call stating that they didn't have any oil filters in stock for my vehicle...So my vehicle now needs to be kept for an additional 3.5 hours to allow an oil filter to be delivered. Technician said the vehicle would be ready around 2:30PM but quickly changed the pickup time to 3:00PM to allow time for deviation. So 3:00PM comes around and still no communication from the service department yet. My wife and I finally just decided go ahead and take an Uber to the dealership just so we could be there when the vehicle was eventually ready. We walk in around 4:00PM and we hear "Oh we were just getting ready to call you! Perfect timing!" Technician gave us a free car wash...6.5 hours for my vehicle's first 20k servicing. Inefficient. More

The service department is awful. They fix the problem but it took 4 days to get the key fob batteries changed on my 2022 Compass, my car was filthy when returned with glue from the They fix the problem but it took 4 days to get the key fob batteries changed on my 2022 Compass, my car was filthy when returned with glue from the maintenance tag stuck on the dash, about 6+ inches of unsightly white goo on a black dash board, the key fob wasn't even closed properly, it is still partially open.... I just purchased a couple of months ago. Sales is 5+ stars, Service department needs help. I had to call on the 3rd day to get the assigned service manager to notice my ticket was assigned to him. I was treated like I was interfering when I entered the service department. I never had such a bad experience in my life. More