AutoNation Chrysler Jeep Arapahoe - Service Center

I've owned my 2022 Rubicon for 2 months. It has been in the shop twice already, and I was told to expect my radio head unit to go out soon as "they all do". My check engine light came on It has been in the shop twice already, and I was told to expect my radio head unit to go out soon as "they all do". My check engine light came on so I had the code pulled, made an appointment, and brought Jeep Arapahoe the report. They said it was a very simple fix and wasn't even important, and acted like I was wasting their time. (Then why the xxxx did my engine light come on?) With that response, I figured it would be a quick fix. I left the Jeep at 10:45 AM and I never heard a peep so I keep calling in the afternoon for an update on this"simple fix'. No one ever answered but the automated bot. I twice left a message asking for a status and requesting a return phone call as I was advised I would not lose my place in the queue. No callback. Ever. I called again at 5:00 PM and the recording said the phone system wasn't working. At 5:30 PM (7 hrs later) I drove to the dealer to see what was up. They said they needed it until the next day because they had to order a part for this "simple fix". No apology for not calling to update me and not honoring the callback promise. Obviously, my Jeep is under Warranty, so it didn't cost me money, but it wasted over 24 hours of my time. Not being kept in the loop or getting returned phone calls is terrible customer service. If they weren't the closest dealer to my house, I would never go back. And I WILL spread the word More

When I bought my 2004 Jeep from Centennial I purchased the Lifetime oil package which has been in effect for 18 years til 12 Jul. Because of my illness I had my Granddaughter schedule an appointment for a the Lifetime oil package which has been in effect for 18 years til 12 Jul. Because of my illness I had my Granddaughter schedule an appointment for an oil change. She was informed that the contract is no longer valid because Doug Moreland no longer owns the dealership because it is now Auto Nation. If you check the service records I have been getting free oil changes even with Auto Nation for years honoring the contract because I was informed by letter that the contract will always be honored regardless of the owner. This change of policy all of a sudden is a breach of contract that I purchased in good faith. More

I took my truck in to service, vehicle was done as promised and I’ll be back. promised and I’ll be back. More

No aceptaron la garantía que estoy pagando del aire acondicionado y tuve que pagar demás acondicionado y tuve que pagar demás More

Best jeep service department in denver/aurora. They are super helpful and actually found the problem!! They are super helpful and actually found the problem!! More

This dealership has gone above and beyond for me and my family countless times! Zach took my vehicle in and facilitated the repair in record time! Their personal attention to our vehicle and with communi family countless times! Zach took my vehicle in and facilitated the repair in record time! Their personal attention to our vehicle and with communicating an ETA and sticking to that ETA is so appreciated! Thank you Zack and crew! More

Service advisor was courteous and helpful. This was one of several visits for service on my Jeep. Same is true for my other visits as well. This was one of several visits for service on my Jeep. Same is true for my other visits as well. More

I worked with Zach as my service advisor and he was very informative, listened to my opinion and thoughts and provided good guidance. I feel he was a great customer advocate! I have had hit and miss experie informative, listened to my opinion and thoughts and provided good guidance. I feel he was a great customer advocate! I have had hit and miss experiences with this dealership so this was a refreshing change! Thank you! More

Terrible communication. My tires were never rotated; I didn't find out until I read my receipt when I got home. My tires were never rotated; I didn't find out until I read my receipt when I got home. More

I took my Jeep in for an oil change the other day and I was very satisfied with the service that was provided! Zack, the service advisor, was so friendly and helpful and had exceptional customer service sk was very satisfied with the service that was provided! Zack, the service advisor, was so friendly and helpful and had exceptional customer service skills! Zack quickly got my Jeep checked in and listened to my questions. He did a great job communicating to me about the service on my Jeep and he followed up in detail on the questions I had! I was in and out of the service department quickly, despite how busy they were! I always have a great experience at the Jeep dealership off Arapahoe road, they have a great group of people working there and they take great care of me and my Jeep! More