AutoNation Chrysler Jeep Arapahoe - Service Center

I brought our Jeep in for service and Alec J. was fantastic! He kept me informed throughout the process and was very friendly and professional. fantastic! He kept me informed throughout the process and was very friendly and professional. More

staff was very friendly and went through all services being done and answered questions that I had being done and answered questions that I had More

If I make an appointment to have my oil change, I expect the time to be honored and not have to sit there for more than an hour. the time to be honored and not have to sit there for more than an hour. More

The service department was great, Alex was an excellent advisor he kept me in the loop and had our car in and out quick. advisor he kept me in the loop and had our car in and out quick. More

The Service department really helped me out of a bad situation with a flashing check engine light. They took it in and got to work on it right away and ordered all of the parts needed. Harlow Dinsmore w situation with a flashing check engine light. They took it in and got to work on it right away and ordered all of the parts needed. Harlow Dinsmore went above and beyond to take care of us! You guys have earned a customer!!! More

Always had a great experience wheathrr it was the purchase or the service calls. And follow up is good too. purchase or the service calls. And follow up is good too. More

Harlow Dinsmore is surely one of the best service representatives that I have ever had the pleasure of working with. Calm, patience with a friendly attitude and smile. Vehicle repair is stressful an representatives that I have ever had the pleasure of working with. Calm, patience with a friendly attitude and smile. Vehicle repair is stressful and we all need a considerate individual when dealing with “car problems”. More

Great customer service, Brian (service representative) was pleasure to work with. Wonderful experience. Thank You! was pleasure to work with. Wonderful experience. Thank You! More

AwfulNation…Bought my vehicle there in 2018. Car AwfulNation… Bought my vehicle there in 2018. Car suddenly started having overheating issues, so I took it in. Brought it in on a Saturday, was told AwfulNation… Bought my vehicle there in 2018. Car suddenly started having overheating issues, so I took it in. Brought it in on a Saturday, was told it could not be looked at until Tuesday, due to holiday… fine, okay. But the good news that it was sill under pre-owned warranty with $100 deductible, so will be covered. On Tuesday I was told a list of things that were wrong: radiator issues, struts, etc, etc. Oh, and almost none of it is included in the warranty now, but at least they should be able to get it by Wednesday. Call Wednesday morning to find out when I can get it. Now they are missing a part that won’t come in until Friday. Can I have the part number to try and get it locally myself? Sure they will call back soon. They do not. Call them back hours later, now they suddenly have the part, and will be able to get done it by Friday. Called Thursday to see if they have a loaner car, since I’ve been renting since Saturday. Not only do they not have a loaner car yet, they are now saying it will be next week until it will be done, but they PROMISE it will be done by Tuesday, before I leave for travel on Wednesday. I call several times Tuesday, but get no answers so get there in the afternoon with high hopes. The radiator is fixed, but now the battery has mysteriously gone bad, which they will replace for another $400. Fine, I just need my car. I wait while they replace the battery. Somehow, the car is not running right. I end up having to rent a car for my trip. The service person could not care less. Eventually, I return from my trip. Turns out the car would not run due to a “software update.” The repairs ended up being $2800+, plus $2200+ to rent while my car set in their lot, and later because they missed a simple software update, after promising up and down to have the car ready in time. Oh, and when I did get my car, one of the tires was deflated. Terrible experience in every way. The person I dealt with was completely unsympathetic and not fit for a customer facing role. TLDR: Promised car would be done over and over, BS pre-owned warranty is useless. Ended up costing thousands in repairs and rentals. Service personnel couldn’t care less. More