AutoNation Chrysler Jeep Arapahoe - Service Center

Adequate I have 2 vehicles, a '14 Grand Cherokee and a '16 JK Unlimited that I've recently had serviced here for recalls or maintenance. This dealership is on I have 2 vehicles, a '14 Grand Cherokee and a '16 JK Unlimited that I've recently had serviced here for recalls or maintenance. This dealership is only 5 minutes from my house and they are easy to get on the schedule. I'll hand it to them that they are trying to improve. My most recent visit was oil and tire rotation while I waited. They were done within the hour scheduled and communicated which is a huge improvement over an appointment 2 months ago. My disappointment with this service was I asked for a five tire rotation and they only did 4 and didn't do the recommended "rear cross pattern". I had to fix this at home myself and took less time than scheduling another appointment. More

Great experience I couldn't be more thrilled with my experience with the servicing of my 2016 Limited Grand Cherokee!!! I will definitely continue working with them in I couldn't be more thrilled with my experience with the servicing of my 2016 Limited Grand Cherokee!!! I will definitely continue working with them in the future. More

Horrible experience with sales and service I purchased a certified 2012 Jeep Grand Cherokee on 12/29/17. Two weeks or so later when I had the fluids checked, the mechanic checking the fluids fo I purchased a certified 2012 Jeep Grand Cherokee on 12/29/17. Two weeks or so later when I had the fluids checked, the mechanic checking the fluids found a leak next to the transaxle case plug and a seal for the transaxle case. I informed the Sales Manager, Steve Kern and he started swearing at me about how hard he busted his xxx to get the deal done. That is problem one. Problem two is I tried to contact corporate 6 times over the course of 6 weeks to no avail. Problem three is that the transaxle fluid is in need of changing and if they indeed did an inspection, they should have found that. Before I even took it off the lot, a check engine light came on and the ignition coil needed to be replaced. Again, if they had done the inspection, they should have found it. I also have tried to contact the finance department to find out the expiration date of the certified warranty and in two weeks, I never heard back from them. I called for status on the repair numerous times on 1/16 and as of noon, Mountain time, they could not give me a status. At Noon, they had the vehicle in their possession for 5 hours. More