AutoNation Chrysler Jeep Broadway - Service Center

Working with Allen in sales and Jack in service, I was very pleased with the experience. They replaced an alternator on my 2009 Jeep Grand Cherokee and did a great job. very pleased with the experience. They replaced an alternator on my 2009 Jeep Grand Cherokee and did a great job. More

Your service and parts employees are courteous, helpful, and considerate of our time. They diagnosed the battery issues and completed the work by the end of the day. Thank you. and considerate of our time. They diagnosed the battery issues and completed the work by the end of the day. Thank you. More

Great experience in and out in 30 minutes. Knowledgeable, friendly and helpful service advisor assisted on all requests. Knowledgeable, friendly and helpful service advisor assisted on all requests. More

Several months ago I dropped my Gladiator off because of a jerking in the transmission. I checked every couple of days and each time was told that they hadn't gotten to it yet. I went in a week later to t a jerking in the transmission. I checked every couple of days and each time was told that they hadn't gotten to it yet. I went in a week later to talk to them and the service writer conferred with the service manager who came out and say he'd personally driven the jeep and didn't find a problem. I left and took the jeep to Castle Rock Jeep. Within a couple of hours they called and said that they had diagnosed the problem and would need to order and install a new transmission. They followed up within a few days and after I dropped the Jeep off, they were done by the end of the next day. I've waited to write to make sure it all worked out and I couldn't be happier with Castle Rock Jeep and although I bought my Jeep at Broadway, I can assure you that I will never seek service there nor will I buy from them again and will encourage others I know to avoid Broadway Jeep. More

I came in with an appointment regarding a recall and asked if my vehicle was safe to drive. The dealership refused to state that my vehicle was safe to drive, did not indirect my vehicle, and then lied asked if my vehicle was safe to drive. The dealership refused to state that my vehicle was safe to drive, did not indirect my vehicle, and then lied to Jeep wave about what they did. I have the receipt from the visit and the write up on it was the complete opposite of what Jeep wave started the service manager as saying. Maybe FCA is lying, who knows. I'm the mean time I am in a vehicle that the dealership service department refuses to say was safe to drive, putting myself and others at undue risk without anyone attempting or offering any other solution. More

As always, Troy provided fast and excellent service as did Mason and Phoenix with Customer Service. Wouldn't take my car anywhere else. did Mason and Phoenix with Customer Service. Wouldn't take my car anywhere else. More

I was given an estimated time of completion but was surprised to have it 1 hour and 15 minutes early! surprised to have it 1 hour and 15 minutes early! More

The service I received was prompt, courteous and actually made my day. Thank you Chris for an Awesome experience! made my day. Thank you Chris for an Awesome experience! More

Service is typically outstanding, however this time, I took my jeep in as it wasn’t starting and thought it might be the battery. They tested it and said that wasn’t it so I left my jeep. They had no loa took my jeep in as it wasn’t starting and thought it might be the battery. They tested it and said that wasn’t it so I left my jeep. They had no loaner vehicles so I had to pay out of pocket for a rental. 5 days later, they said it was the battery and it was ready for pick up. It costs me 400 for a rental just for them to change the battery. Then they tried to charge me for a prepaid oil change. Again, typically this dealership is great. My last experience was not good. More

Phoenix Loomis went above and beyond to take care of my needs. Great job - Thanks! needs. Great job - Thanks! More