AutoNation Chrysler Jeep Broadway - Service Center

Brought my Jeep Grand Cherokee in for an oil change and scheduled 10,000 mile service. The team was great, met me out at my car when I pulled into the service bay and talked me through all services to be p scheduled 10,000 mile service. The team was great, met me out at my car when I pulled into the service bay and talked me through all services to be performed. I waited for my car in their lobby which was nice and clean and my car was ready within 45 minutes. More

Here is my honest review: 1) It was impossible to schedule a service appointment over the phone. I was put on hold interminably and when I then opted to get a call back instead, I never received one. schedule a service appointment over the phone. I was put on hold interminably and when I then opted to get a call back instead, I never received one. I then attempted to schedule an appointment online but the dates were grayed out until December. I finally resorted to stopping by the dealership to schedule an appointment. 2) The service department had my vehicle for 3 days which was understandable since they had to order a part. However never once during this time did I receive a call giving me an update on the status of my vehicle. An update either through a text message or phone call would certainly be appreciated and if nothing else a common courtesy. 3) When my vehicle was ready to be picked up I asked the person at the service desk if I could chat with the technician who performed the repair to get an idea of what exactly was done. I was told that the tech couldn't spare the time since this was around 5pm on a Friday afternoon and he had to leave for the weekend. 4) When I picked up my vehicle the exterior was dirty and I had a six inch crack in my windshield which wasn't there when I dropped it off. I made the service person aware of this and was told that it would be brought to the attention of the service manager and I could expect a call on the following Monday. It's now Friday of the following week and I haven't heard a thing. More

Always good service and completed the work very quickly. I have used autonation Chrysler Jeep for many years. I have used autonation Chrysler Jeep for many years. More

Breanna really helped me out today, after discount tire lost my lug nut key. She was able to get my car in same day and also did not charge me for extra lug nuts. Now I can get my snow tires on and not be lost my lug nut key. She was able to get my car in same day and also did not charge me for extra lug nuts. Now I can get my snow tires on and not be in a huge pickle if I need to change a flat. More

Service personnel were great and efficient. I was in and out quickly for the oil change. I was in and out quickly for the oil change. More

I went to the dealership for an oil change and rotation and it was completed in less than an hour. The staff was friendly and courteous. and it was completed in less than an hour. The staff was friendly and courteous. More

Consistent professional service. Quality service professionals. Careful storage of my vehicle while in their care. Quality service professionals. Careful storage of my vehicle while in their care. More

A Quick efficient and friendly service. Oil change, inspection and exterior wash were perfect. And on time. Oil change, inspection and exterior wash were perfect. And on time. More

Very friendly service staff, but it shouldn't take 6 weeks for an oil change. They need to staff up. This is the largest Jeep dealership in the area, but they look like the smallest. At dealership pr weeks for an oil change. They need to staff up. This is the largest Jeep dealership in the area, but they look like the smallest. At dealership pricing they should be better staffed. More

Team was quick to recognize me and get to work on my Jeep. I was able to work from the dealership and they worked around my meeting schedule allowing me to finish up a conference call before coming ba Jeep. I was able to work from the dealership and they worked around my meeting schedule allowing me to finish up a conference call before coming back to the desk. Service was good. Car was clean. No real issue. More