AutoNation Chrysler Jeep Broadway - Service Center

Extremely poor service with the service department. Been in 3 times to fix some trim and it still is not correct. It has taken over 45 days and I always have to do the follow up. If you try and call go Been in 3 times to fix some trim and it still is not correct. It has taken over 45 days and I always have to do the follow up. If you try and call good luck and plan a minimum of 1-2 hours to get through the phone system just to end up leaving a call back number. More

Easy to work with, their estimated service cost and length of time to accomplish was spot on. length of time to accomplish was spot on. More

This dealership fixed my issue. However, there is definitely a difference in customer service when comparing other higher end dealerships and it shouldn't be that way. This dealersh However, there is definitely a difference in customer service when comparing other higher end dealerships and it shouldn't be that way. This dealership lacks in communication as I felt that I always had to call in to see what is going on with my Jeep instead of the other way around, being informed. A simple car wash goes a long way. At the end of the day, my service rep was nice and my car was fixed. More

Very happy with the service department. They were willing to work with my schedule and got the car done on time. They were willing to work with my schedule and got the car done on time. More

Friendly service and got what I requested finished in no time. Also looked up my service history to make sure that I didn't need anything additional during my visit. time. Also looked up my service history to make sure that I didn't need anything additional during my visit. More

Everything was done to my satisfaction. I was pleased with everything. The car works fine now. I was pleased with everything. The car works fine now. More

Able to get my car in next day for possible engine related issue(s). Was diagnosed and new part installed that day. Chris (service technician) was great to work with and he monitored progress and kep related issue(s). Was diagnosed and new part installed that day. Chris (service technician) was great to work with and he monitored progress and kept me informed. Have always taken my 2015 Jeep Cherokee to this location since purchase in 2015 and will continue to do so. More

The take a long time to answer the phone. They rush you through and they out in on their system mileage incorrectly. The car was set in Kilometers. They are not careful in what they are d They rush you through and they out in on their system mileage incorrectly. The car was set in Kilometers. They are not careful in what they are doing. Maybe you need to hire more mechanics and service reps? I wanted to call to explain they put in the wrong mileage in the paperwork but I do not want to be on hold for 20-30 minutes. Moreover; when you use the automated system for a call back, you never get a call back. Poor service and it seems nobody cares. Your employees are burned out and I don’t blame them. Please take care of your employees, hire more people and maybe pay them more? That’s your decision, but I am not satisfied. More

I feel bad for rating AutoNation at a 2. However, I had to book my vehicle for service almost 6 weeks prior to getting service. Even trying to get an oil changed schedule took almost 2 we However, I had to book my vehicle for service almost 6 weeks prior to getting service. Even trying to get an oil changed schedule took almost 2 weeks. I had to take my vehicle back once the part is delivered to the AutoNation. I wish it would not take so long to get into the dealer for service. More

They have improved since my last experience. The wait was an hour longer than they said but the people were friendlierthis time. The wait was an hour longer than they said but the people were friendlierthis time. More