AutoNation Chrysler Jeep Broadway - Service Center

Great service! I didn’t have to wait long and everyone was a great help. I didn’t have to wait long and everyone was a great help. More

This dealership overbooks their appointments. I had an appt booked over a month in advance but when I dropped my car off, I was told my car was 30 in the que but if I didn’t drop my car & leave i I had an appt booked over a month in advance but when I dropped my car off, I was told my car was 30 in the que but if I didn’t drop my car & leave it on the lot, I’d lose my spot in line. My car sat for 2 weeks at the dealership until it was even looked at & repaired successfully. My issue w this dealership is their inability to appropriately schedule service appointments. Btw, this was my 2nd scheduled appt to repair this issue. I booked my 1st appt 4 weeks prior to this one but was told then that it’d be at least 10 days b4 it could be diagnosed. I was then told that if I booked an appt 3-4 weeks later that it’d allow them to catch up. I did exactly that but as mentioned, it was STILL 2 weeks backlog. They just keep booking appts without consideration of the appts already booked & cars waiting on the lot for service. No rental car offered anymore either. Shuttle service to/from dealership not offered any longer either. More

Chris was great! The team was very efficient and transparent about the work they were going to perform and the time it would take. The team was very efficient and transparent about the work they were going to perform and the time it would take. More

This was my first visit. Dealership - VERY Clean, people are extremely friendly. Service is #1. Travis and Chris are #1 hands down! They were very honest about the work t Dealership - VERY Clean, people are extremely friendly. Service is #1. Travis and Chris are #1 hands down! They were very honest about the work they had to perform. Had a Saturday's appointment but had to come back on Monday to get the work completed. Because of their professionalism and honesty, I didn't mind coming back. KUDOS to both of them. Next time I purchase a vehicle, I will be coming to AutoNation. GREAT JOB Gentlemen - please convey my appreciation to the technician who did the work. David Santiago 2021 Jeep Grand Cherokee (80th Anniversary) More

this was a jeep recall repair. ..i I was treated like a 2nd class citizen by service agent...he should be fired ...never got call back when work was done and lied to me when he sai ..i I was treated like a 2nd class citizen by service agent...he should be fired ...never got call back when work was done and lied to me when he said he did...my cell phone does not lie i told him ...also ..could not get anyone on telephone to check on vehicle Just moved here ..I am a professional Investment Banker...would never ever recommend your dealer More

I so appreciate Bre and the rest of the service team at AutoNation Chrysler Jeep Broadway! In and out as promised every time with a complete summary of my vehicle when I leave. Thank You! AutoNation Chrysler Jeep Broadway! In and out as promised every time with a complete summary of my vehicle when I leave. Thank You! More

I have always had great service coming here! The service department always helps me and gives me honest answers. The service department always helps me and gives me honest answers. More

Chrysler Jeep Broadway has been exceptional with all my auto needs from sales to services. I appreciate this dealership. auto needs from sales to services. I appreciate this dealership. More

Service at this dealership is always great. I'm able to get my jeep serviced timely a d my service advisor Bree is awesome. I'm able to get my jeep serviced timely a d my service advisor Bree is awesome. More

I brought my Jeep, to autonation jeep because my jeep had oil in my coolant reservoir and transmission issues on my 2019 Jeep Compass. I work at a Lincoln dealership down the street so I figured it was my be oil in my coolant reservoir and transmission issues on my 2019 Jeep Compass. I work at a Lincoln dealership down the street so I figured it was my best option. Me being in the automotive business I knew the problem with the oil in my coolant was because of a head gasket issue, I brought that to their attention and told them that was the cause of it, they decided to replace the thermostat even though there was nothing wrong with it. Thinking it would solve the issue. It did not solve the issue and when I went to pick up my vehicle 56 days later after no communication that they were waiting for parts to come in or what was happening with my vehicle. I picked it up and paid almost 500 dollars after my bumper to bumper warranty. Left the dealership missing my engine cover and my transmission not going into 3rd gear, my coolant reservoir was replaced and had oil back in it not even 2 days after I picked it up. Very disappointed with the service and the quality of work. I told them what needed to be done and everything was ignored. Then they tried to charge me over 500 dollars in labor to replace my battery’s. Before video and after pictures below. More