AutoNation Chrysler Jeep Broadway - Service Center

The staff is very friendly & professional, waiting area comfortable with good accommodations. Had my first visit with the timeframe for service being what was promised. I had purchased a pack of oil change comfortable with good accommodations. Had my first visit with the timeframe for service being what was promised. I had purchased a pack of oil changes when buying the car, just used the last one. I honestly won’t return there for service unless it was for free service due to prices and every other time taking much longer than promised. More

It took almost 4! years for AutoNation to complete recall work on my Jeep; they kept saying there were no parts available. Even tho I had no problem with the vehicle, years for AutoNation to complete recall work on my Jeep; they kept saying there were no parts available. Even tho I had no problem with the vehicle, that's unacceptable on the part of AutoNation and Chrysler. Once the vehicle was in for service, the staff were competent, friendly and efficient. So, rating for AutoNation/Chrysler - 0 Rating for actual service employees - 5 More

Ben Johnson was my service writer and terrific in explaining my options for the 30K service on my 2021 Jeep Grand Cherokee. The items were completed in the promised timeframe and I was on my way. I a explaining my options for the 30K service on my 2021 Jeep Grand Cherokee. The items were completed in the promised timeframe and I was on my way. I also like that they can usually take my car within a week when there are other Jeep dealers booked two to four weeks out. More

Did not correctly honor warranty of car they sold and certification process of used cars is a joke since they missed this issue that was present since car was made. certification process of used cars is a joke since they missed this issue that was present since car was made. More

Had and haven’t had no problems with the service department. I’m very satisfied with how well their customer service skills are. I would definitely recommend, just ask for Ben, he’s the person who department. I’m very satisfied with how well their customer service skills are. I would definitely recommend, just ask for Ben, he’s the person who helped me. Very kind and very helpful. More

Emily Absher is the best to work with regarding any issues. Sales, service, anything. She’s the best in the business!!! issues. Sales, service, anything. She’s the best in the business!!! More

Service doesn't answer their phone. Automated phone tree keeps you on hold for ever. Bri is a bright spot in the service department. Automated phone tree keeps you on hold for ever. Bri is a bright spot in the service department. More

Friendly courteous timely clean. Service was fast and met my expectations. Will return to this dealership. Service was fast and met my expectations. Will return to this dealership. More

Excellent customer service, as always. Brought vehicle in for a warranty replacement, and oil change. They had me out of there the same day! Brought vehicle in for a warranty replacement, and oil change. They had me out of there the same day! More

I went in for an oil change, they said an hour, and it was done in 30 minutes. I also received a short video from the technician stating how my Wrangler was. Impressive. The service writer, the technician was done in 30 minutes. I also received a short video from the technician stating how my Wrangler was. Impressive. The service writer, the technician, and even the waiting room were awesome. Well done, AutoNation Chrysler Jeep Broadway. More