AutoNation Chrysler Jeep Broadway - Service Center

Ben Johnson was my service writer and terrific in explaining my options for the 30K service on my 2021 Jeep Grand Cherokee. The items were completed in the promised timeframe and I was on my way. I a explaining my options for the 30K service on my 2021 Jeep Grand Cherokee. The items were completed in the promised timeframe and I was on my way. I also like that they can usually take my car within a week when there are other Jeep dealers booked two to four weeks out. More

Did not correctly honor warranty of car they sold and certification process of used cars is a joke since they missed this issue that was present since car was made. certification process of used cars is a joke since they missed this issue that was present since car was made. More

Had and haven’t had no problems with the service department. I’m very satisfied with how well their customer service skills are. I would definitely recommend, just ask for Ben, he’s the person who department. I’m very satisfied with how well their customer service skills are. I would definitely recommend, just ask for Ben, he’s the person who helped me. Very kind and very helpful. More

Emily Absher is the best to work with regarding any issues. Sales, service, anything. She’s the best in the business!!! issues. Sales, service, anything. She’s the best in the business!!! More

Service doesn't answer their phone. Automated phone tree keeps you on hold for ever. Bri is a bright spot in the service department. Automated phone tree keeps you on hold for ever. Bri is a bright spot in the service department. More

Friendly courteous timely clean. Service was fast and met my expectations. Will return to this dealership. Service was fast and met my expectations. Will return to this dealership. More

Excellent customer service, as always. Brought vehicle in for a warranty replacement, and oil change. They had me out of there the same day! Brought vehicle in for a warranty replacement, and oil change. They had me out of there the same day! More

I went in for an oil change, they said an hour, and it was done in 30 minutes. I also received a short video from the technician stating how my Wrangler was. Impressive. The service writer, the technician was done in 30 minutes. I also received a short video from the technician stating how my Wrangler was. Impressive. The service writer, the technician, and even the waiting room were awesome. Well done, AutoNation Chrysler Jeep Broadway. More

Service was professionally done. I did not have to wait too long for the work to be completed and they honored the Jeep wave progam. I did not have to wait too long for the work to be completed and they honored the Jeep wave progam. More

Ben was our service advisor and made sure our 2020 Grand Cherokee was well taken care of. He provided great communication before, during, and upon completion of this visit. Overall, Ben provided an EXCELL Cherokee was well taken care of. He provided great communication before, during, and upon completion of this visit. Overall, Ben provided an EXCELLENT experience! More