Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
AutoNation Chrysler Jeep Broadway - Service Center
Littleton, CO
457 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
457 Reviews of AutoNation Chrysler Jeep Broadway - Service Center
Sort by
July 31, 2021
Auto Nation Broadway-Jeep Service always provides top notch service, completing work on time, within budget and use OEM parts. Great team and convenient location notch service, completing work on time, within budget and use OEM parts. Great team and convenient location More
by blbrown
Employees Worked With
Ben, Zach and John
July 29, 2021
I had a 7:00 a.m. appointment one day and got my jeep back the next day at 4:30. Two days to change oil,, rotate tires, replace air filter and put brake pads on is unacceptable. I had to call to receiv back the next day at 4:30. Two days to change oil,, rotate tires, replace air filter and put brake pads on is unacceptable. I had to call to receive updates on the status of my Jeep. AutoNation personnel need customer service training. On a scale of 1 to 10 with 1 being poor and 10 great, I would give the dealership a 4. More
by tkopler
Employees Worked With
Nick Schnelle
July 28, 2021
Very efficient, very professional and very friendly. 5 or 6th visit and each time it was very professional and friendly. Would recommend to anyone again 6th visit and each time it was very professional and friendly. Would recommend to anyone again More
by altier.ron
Employees Worked With
don't know their names, Nick Schnelle
July 25, 2021
They just do everything excellent with the service of my jeep service. I’m going to be able to stop by at the next stop to get my car done then into other my needs. Thanks again. jeep service. I’m going to be able to stop by at the next stop to get my car done then into other my needs. Thanks again. More
by N/A
Employees Worked With
Nick Schnelle
July 23, 2021
I had a seat switch replacement and two warranty recalls that needed done since all the ordered parts came in after my last appointment (oil change and two warranty parts done). Added an alignment as well - that needed done since all the ordered parts came in after my last appointment (oil change and two warranty parts done). Added an alignment as well - I always get good service at this dealership. More
by i.judge
Employees Worked With
Nick Schnelle
November 11, 2020
Terrible customer service they tried to buy are 2009 jeep commander while being serviced it got so bad when we finally got are SUV my wife broke down with tears .my wife is a nurse she is loved by jeep commander while being serviced it got so bad when we finally got are SUV my wife broke down with tears .my wife is a nurse she is loved by everyone in her Englewood community. Yeh someday she would love a new SUV she's a 4×4 woman. Anyway this is the third time the young service lady always to us bad all because my wife didn't want to sell her 2009 jeep commander 4×4 .So today we called to schedule an appointment to get some new shocks. She knew who we were, she said I'll connect you to someone else . I think that's her job is to make vehicle service appointment's .anyway it feels like systemic Racism. My wife puts her life everyday too save lives . She really deserves better. Then to be treated poorly. Please I'm trying to reach- out to the president are general manager maybe they don't know what's really happening at there Jeep Chrysler dealerships . Anyone else experiencing rudeness at this dealership? Were going to contact are lawyers to see wthat legal action we should take. The general manager needs to know, please help my wife she,deserves Better . If they only knew my wife is a first responder they,would-treat her differently. WE BEEN HERE SIX GENERATIONS IN BEAUTIFUL COLORADO going on Seven . I guess it's all in are lord and savior Jesus Christ hands ... when they go low us Coloradans Go High!Thank you. Please if the general manager ,happens too read this review , I think chenle 9 news can do an under - -cover reporting fact check . Are one of our other news stations , can shine some light " Facts" also. THANK YOU. More
by Andrewmontoya499
Employees Worked With
Nick Schnelle
October 06, 2020
Avoid this place at all costs. I wish I could give zero stars. This service department was terrible on every level. They do not return calls. They told me a part wouldn't be ready until August 2021. I stars. This service department was terrible on every level. They do not return calls. They told me a part wouldn't be ready until August 2021. I had to open a case with Chrysler Corp HQ and was able to get the part in under 2 weeks. My car was returned with the check engine light on and still not properly working. It also was returned with a layer of dust as it has sat outside there for 2 months and apparently they couldn't be troubled to wash it off. More
by Mike
Employees Worked With
Zach
August 14, 2020
Horrible experience This is probably the 5th time I have brought my vehicle to this dealership. Turns out the part they replaced didn't work properly either. My vehicle This is probably the 5th time I have brought my vehicle to this dealership. Turns out the part they replaced didn't work properly either. My vehicle actually was worse off after I left. Covid-19 means next to nothing to this dealership. I as soon as got there, a tech without a mask jumped into my vehicle. I counted 4 employees without masks, another 4 that wore the masks under their noses (including the service manager) and another 2 employees that only wore a mask when customers approached the parts counter. Obviously they don't really care about the health of the customers. When I originally arrived, I let them know that I have a daughter with special needs who will die if I get exposed to the virus. The greeting guy offered to sanitize my entire vehicle for only $30!! Oh, and there were plenty of customers without masks at all. When I left, I made sure they understood that I will never be back. Worst dealership I have ever visited! More
by billybaldwin
Employees Worked With
Breanna
May 30, 2020
AutoNation was awesome. I got a fantastic deal on a 2019 AutoNation was awesome. I got a fantastic deal on a 2019 Jeep. Matt was amazing and got me into the car of my dreams. He was attentive and hard worki AutoNation was awesome. I got a fantastic deal on a 2019 Jeep. Matt was amazing and got me into the car of my dreams. He was attentive and hard working. More
by coachkay99
Employees Worked With
Mathew Sims
April 29, 2020
Really bad customer service! If I could give zero stars I would. Customer service is TERRIBLE. I bought a brand new Jeep Rubicon (sales team was good--it's what happened after). If I could give zero stars I would. Customer service is TERRIBLE. I bought a brand new Jeep Rubicon (sales team was good--it's what happened after). Upon delivery, Jeep Rubicon would not connect to UCONNECT. Took jeep in, they did not fix it that day, my 45 mile trip to dealership was, just verify problem that Uconnect customer service told them was the problem. New unit came in (another 45 mile trip to dealership), it would produce no sound. Service put back in the old unit but failed to tell me that the old unit now had less functionality than when I brought it in. When I told them, they apparently knew and their solution was to turn vehicle off and on until it worked correctly. When 2nd new unit came in, they came to my house and left a loaner. Neither service nor sales manager could get my name right (it's not hard!). Returned my vehicle with chip in windshield. No one mentioned that either--just left me to discover it. Called back immediately. Service manager would not take responsibility, was extremely rude, and essentially insinuated that we were lying and knew about the chip (we did not!!!) I explained problem to GM via email and never received a response. 1 month after purchase, still do not have a defect free BRAND NEW Jeep--and never have. Worst experience ever. Will never use again, I suggest you don't either. More
by Kim B.
Employees Worked With
Service manager, Sales manager, General Manager
