AutoNation Chrysler Jeep Broadway - Service Center

Service Department Sucks by the time I hopefully get my 2019 Jeep Cherokee back, I will have been 4wks without it ... and I'm not certain it won't take longer since I'm unable to get a firm diagnosis f my 2019 Jeep Cherokee back, I will have been 4wks without it ... and I'm not certain it won't take longer since I'm unable to get a firm diagnosis from the 'assistant service manager'... I hit a curb on 7/24 and the left front tire was flattened, the car was undriveable, so I had it towed to AutonationJeepBroadway ... because that's where we bought the car etc... it took five days for them to even put it on a rack to begin to diagnosis how much the damage and estimate needed repairs ... but wait, that was just the first round in this circus ... because even though I told them to go ahead and repair it ... they wanted to involve my insurance company... and so for several weeks now it has been this vicious cycle: - remove a few damaged parts, take pix and send pix to insurance company - then wait for the replacement parts to arrive and blame the 'supply chain' for the delay - then take off more damaged parts, take more pix, send those to insurance and order more replacement parts - rinse and repeat several times the kicker is, even now, almost 4wks later they still tell me they need to put it on the rack and decide what further parts may need to be ordered ... and this has been going on for weeks ... over may years, i have bought both new & used cars from the other folks who have operated out of this Broadway location ... but now as I read Yelp reviews of shoddy service ... i only wish i had seen these before ... stay tuned, for more in this sad, sad, saga ... More

The whole team went above and beyond with my expectations for my vehicle. I would highly recommend this dealership for my vehicle. I would highly recommend this dealership More

Auto Nation Service departments are terrible. I purchased an Auto Nation Lifetime Battery two years ago. When it got a bad cell, Auto Nation could not warranty it because it would take 3 months f I purchased an Auto Nation Lifetime Battery two years ago. When it got a bad cell, Auto Nation could not warranty it because it would take 3 months for them to get a replacement lifetime battery. I got charged for another brand battery. I got scammed More

We were very pleased with service department . Warranty was explained in detail. We were given time to come up with out of pocket expenses.Awesome job on service department and timely mechanic wor Warranty was explained in detail. We were given time to come up with out of pocket expenses.Awesome job on service department and timely mechanic work. More

AutoNation Chrysler Jeep Broadway did a great job servicing my Jeep Cherokee on this day. servicing my Jeep Cherokee on this day. More

A good group of people that care about providing quality service for a reasonable cost service for a reasonable cost More

High quality service, really friendly staff and great price. I’d come back here in a heartbeat for service as well as to buy our next car price. I’d come back here in a heartbeat for service as well as to buy our next car More

We arrived for our appointment on time at 8 am and the work to be done was completed in the time promised. Happy with the service! work to be done was completed in the time promised. Happy with the service! More

Was able to schedule an appointment within two days, and had a fast and great service experience. had a fast and great service experience. More

Worst customer service ever! I will never purchase a vehicle or have my car serviced at this dealership. I will never purchase a vehicle or have my car serviced at this dealership. More