I was very pleased that the 4 new tires being installed on my car did not take the 4 hours as originally told to me. They put two people on the job, so I was out of there in approximately 1 hr. 45 minutes. The only reason I'm not giving 5 stars is because they got grease all over my floor mat again on the driver's side. They used to always put a paper mat down, but now they don't do that unless I request one. Greg Stebbins did a really good job keeping me informed on my cars progress, and I really appreciated that.