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AutoNation Collision Center Galleria

Houston , TX

Overview
Reviews
4.3
10 Reviews
Call Dealership (713) 353-3750

5251 Gulfton Street

Houston , TX

77081

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Showing 10 reviews

January 23, 2024

The work was done in two months and it wasn’t proportional to the damage. Every week had a new issue with the car, every week new parts was needed. You don’t have a plan to work. Besides that, I More

by Lisette Flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember the name
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Jan 26, 2024 -

AutoNation Collision Center Galleria responded

Hi Lisette, we regret to hear about this experience, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (713) 714-2207. We'd appreciate the chance to make your experience a positive one.

Helpful
January 18, 2024

I dropped off at the Greenway Mercedes-Benz, my car was been taken care. Nice and convenient. More

by ddsforyou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deberra
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Jan 21, 2024 -

AutoNation Collision Center Galleria responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road.

Helpful
January 03, 2024

Excellent communication with our tech, Michael Betancur, regarding to status of the car repair. The car looks beautiful now. Thank you! More

by lilliehur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Betancur, J. Myers
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Jan 05, 2024 -

AutoNation Collision Center Galleria responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road.

Helpful
December 30, 2023

Excellent service and repair - a special shout out to my service advisor Michael Marado who kept me informed throughout the entire process. More

by cdaws003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Morado
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Jan 01, 2024 -

AutoNation Collision Center Galleria responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Collision Center Galleria. If you ever need any help, please give us a call!

Helpful
December 20, 2023

Erica was extremely helpful and always updated me on my vehicles progress. A real asset to the team. More

by twopope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Report | Print
Dec 23, 2023 -

AutoNation Collision Center Galleria responded

Hello, we are happy you had such a positive experience with us, If you ever need any help, please give us a call!

Helpful
November 17, 2023

Not the best finishing, I changed my rear bumper on a Mazda cx-5 and it wasn’t the best detailed finishing. More

by T
Recommend Dealer
No
Employees Worked With
Michael
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Nov 20, 2023 -

AutoNation Collision Center Galleria responded

Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (713) 714-2207 so we can work towards a resolution. We look forward to hearing from you.

Helpful
September 09, 2023

I strongly recommend this collision center - knowledgeable staff that know the Mercedes brand and will repair accordingly. A big shout out to my service advisor Jaime who kept me informed every More

by cdaws003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Cisneros
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Sep 13, 2023 -

AutoNation Collision Center Galleria responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road.

Helpful
August 30, 2023

I was very pleased with the work done at collision center and would recommend it to others More

by Ash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deborah Mize
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Sep 05, 2023 -

AutoNation Collision Center Galleria responded

Hi, we are happy you had such a positive experience with us, Ash! Again, we appreciate your recommendation of AutoNation Collision Center Galleria and we hope to be of service again in the future.

Helpful
July 10, 2023

Marc was very nice and helpful . He kept me updated and expedited the repair. Well done More

by Mclsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Amaya
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Helpful
June 09, 2023

My experience was good, I just had a bumper repainted and it came out the way it should More

by Donnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquis Henley
Report | Print
Jun 14, 2023 -

AutoNation Collision Center Galleria responded

Hi Donnell, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road.

Helpful