AutoNation Collision Center Greenacres

Horrible customer service. They had my vehicle for 2 months. They delivered my vehicle with numerous areas damaged while in their care. All of the trim around the windows are n They had my vehicle for 2 months. They delivered my vehicle with numerous areas damaged while in their care. All of the trim around the windows are now tarnished due to something they used during the repairs. The rear bumper cover they had replaced was delivered with a large gouge in the paint, & my rear seat has a grease stain which was probably caused when they stored parts inside the vehicle. The shop manager & the estimator agreed to address these concerns, but never followed up with me and after numerous attempts to get my car in the shop i was ignored and calls nor emails were ever returned. One last thing, as if the previous wasn't enough. At the beginning of the repairs i had requested an out of pocket estimate to repair the front bumper cover. After numerous request i finally got the quote from the manager which i found excessive. i asked if there was anything she could do to lower it to $600 due to other financial responsibilities i had. i informed her that if she could not meet that request to refrain from doing the work. On the day i picked up I found out the work was performed without my authorization in the amount of $700+. Please beware, don't allow the big name Autonation fool you. More

The customer service aspect of this experience was top notch. The attention to detail on the repair work left something to be desired. Part was just left under the hood without being installed and had t notch. The attention to detail on the repair work left something to be desired. Part was just left under the hood without being installed and had to return once to have overspray removed, then subsequently discovered paint areas that had not been properly buffed out, which I just paid my detailer do for me. More