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AutoNation Collision Center Katy

Katy, TX

4.0
18 Reviews
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20777 Katy Freeway

Katy, TX

77450

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Showing 18 reviews

March 16, 2026

Poor follow up from my complaint. I am still waiting to hear back from two different people. I would not recommend More

by Jmazany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris and Mike
Mar 21, 2026 -

AutoNation Collision Center Katy responded

Hi, we are sorry to hear about your experience, and thank you for reaching out. To reach our Corporate team and receive further assistance, please share the details from your review, the store you worked with, as well as your contact information to Customer.Relations@AutoNation.com. We look forward to speaking with you and addressing your concerns.

March 11, 2026

Mal servicio personal encargado falta de capacidad para comunicarse con los seguros no saben usar sistema automático con los seguros la encargada y su jefe More

by José Salas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
2020 Ford Mustang
Mar 17, 2026 -

AutoNation Collision Center Katy responded

Hola, gracias por tomarse el tiempo para dejarnos sus comentarios. Nos gustaría tener la oportunidad de compensarle, así que, si está dispuesto, comuníquese con nuestro gerente general al (281) 657-9318. Esperamos tener noticias suyas.

January 25, 2026

I am very pleased with the job done and the people taking care of me and my truck. More

by El Honyock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Jan 28, 2026 -

AutoNation Collision Center Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need any help, please give us a call!

December 29, 2025

Great work but tried to charge me more money than the insurance quoted. Kept it for 2 months. I did not mind that because I was not in need of the vehicle. If decide to get your vehicle repaired here, be More

by shenny
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember the names.
Feb 17, 2026 -

shenny responded

I am very pleased with the work that was done on my Mustang. They kept in constant contact with me and that helped me to feel confident that my car was in good hands. When I received my vehicle, it looked brand new. I was amazed at how beautiful she looked. I am very happy with the care put into the repair of my Mustang.

December 15, 2025

Quick and efficient service. Provides great customer service. This is the second time I have used them and would use them again if needed. More

by ramseysandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name.
Dec 20, 2025 -

AutoNation Collision Center Katy responded

Hello, we are happy you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road.

December 05, 2025

great work, great personnel. everything was repaired perfectly and returned in a timely manner. thank you More

by debbert926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jose
Dec 10, 2025 -

AutoNation Collision Center Katy responded

Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road.

September 28, 2025

Autonation ford collision center surprised me with an excellent work on my vw Jetta. Good team work. More

by Molina1858
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Hatten
Oct 03, 2025 -

AutoNation Collision Center Katy responded

Hi, we are happy you had a pleasant experience here at AutoNation Collision Center Katy. If you need more help, our team is available to talk -- safe travels!

August 13, 2025

Excellent work by technicians, outstanding communication by representative, Omar, assigned to my vehicle. This CENTER is focused on keeping customers informed of progress relating to repairs. Very much ap More

by jddelarosa52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Aug 15, 2025 -

AutoNation Collision Center Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road.

June 12, 2025

They take too long (3 months for me). There's no communication between the company and the customer; you always have to keep tracking them down; they forget things; very poor service. 😔� More

by oscar_h_l@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie Maccagnan and other.
Jun 14, 2025 -

AutoNation Collision Center Katy responded

Hi, we regret to hear about this experience, but are glad you brought this to our attention. Please call our General Manager at (281) 657-9318 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

May 01, 2025

It was a great customer service. Only one thing disappointing that the repair took about 4 weeks to complete. More

by Slavany62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maccagnan, Stephanie
May 06, 2025 -

AutoNation Collision Center Katy responded

Hello, we appreciate you taking the time to leave us this feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (281) 657-9318. We would appreciate the chance to turn your experience around.

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