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AutoNation Collision Center NASA
Houston, TX
20 Reviews
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January 30, 2026
The quality of the repair work was acceptable, but the communication throughout the process was extremely poor. I often sent messages through the automated system and wouldn’t receive a response for sever communication throughout the process was extremely poor. I often sent messages through the automated system and wouldn’t receive a response for several days. Phone calls went unanswered, and my advisor was rarely available. I eventually had to rely on text messages for updates. The only time communication improved was when the vehicle was ready for pickup. Unfortunately, my family and I were on vacation that week, yet I received multiple phone calls pressuring me to collect the car right away. To make matters worse, the shop tried to charge me more than the amount approved by my insurance without explaining the reason for the extra cost. They were also insistent on receiving payment before I could even inspect the completed work. When I finally went to pick up my car, I gave a four-hour notice, but my family and I still waited over 45 minutes in the parking lot because they decided to wash the vehicle only after I arrived. Overall, this experience was frustrating and disappointing. This business clearly does not value its customers’ time or communication. I would not recommend their services to anyone. More
by Jacob
Employees Worked With
Sylvia
December 11, 2025
I give an over all good rating. The staff was friendly, informative and professional. There were a couple issues with the paint on the hood after the initial collision repairs and a The staff was friendly, informative and professional. There were a couple issues with the paint on the hood after the initial collision repairs and a new paint chip on the passenger door that was not there before. When I brought up my concerns, the director contacted me to bring it back in to correct and touch up. The main concern on the hood was fixed. However, I was not thoroughly satisfied with the touch up on the passenger door since the chip was still visible and the paint around the area did not look well blended. I was told there were 2 coats of touch up paint, so hopefully it won't rust, which was my main concern. The time it took to get my car back after initial repairs was reasonably fast, but it took about a month to get it back in for the corrections. Thankfully, the correction was a same day turn around, as promised. More
by CL
Employees Worked With
Henry, Johnny
