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AutoNation Collision Center North Houston
Houston, TX
51 Reviews
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51 Reviews of AutoNation Collision Center North Houston
May 29, 2023
If I wasn’t told it would be only a couple of weeks to fix my car, I would have been more prepared for the 2 months it took. Caroline Rodriguez would say that she was going to update me one day, and would fix my car, I would have been more prepared for the 2 months it took. Caroline Rodriguez would say that she was going to update me one day, and wouldn’t update me until my mom called or I email her requesting one. My mom has tried to call her on multiple occasions and she didn’t answer; instead, she finally sent me an emailed update. I know it it’s not exactly her fault it took that long, but I feel as though she could’ve communicated better and gave me more of a realistic timeline. More
by Brianna Walker
Employees Worked With
Carolina Rodriguez
Helpful May 23, 2023
AutoNation Collision Center North Houston is outstanding. My truck was smashed in the front and down the left side. The left front wheel and suspension was destroyed. They returned it back to just like new! My truck was smashed in the front and down the left side. The left front wheel and suspension was destroyed. They returned it back to just like new! I could not be happier! More
by tonyaultman
Employees Worked With
Glen Gilbert, Bonnie Fett
October 25, 2022
Post COVID I was explained there would be a delay. No one would call with updates. I only got quick responses when I emailed. They kept my car for almost two months and then told my insurance didn’t c No one would call with updates. I only got quick responses when I emailed. They kept my car for almost two months and then told my insurance didn’t cover a scan. Wanted to hold my car until $100 was paid and they got paid almost 10K. Estimator was not up front on unpaid balance. I was appalled that they would attempt to hold my car for $100. When you had my vehicle from July (last week) to September. No remorse and money hungry. Would not recommend if you wanting to have it repair by Mercades. Repair overall seems good. Lack of communicating and the money side was my issue. Customer service-1 star. More
by Dslider03
Employees Worked With
Natalie
April 14, 2022
Great customer service! My advisor keep me informed throughout the entire process and always responded to my request in a timely manner. My advisor keep me informed throughout the entire process and always responded to my request in a timely manner. More
by wallacevellon1
Employees Worked With
Carolina Rodriguez
September 17, 2021
WOW. These guys are unbelievable!!!!!!!! I knew when I bought my truck it would be a color that would be impossible to match and was dreading even a scratch! Low and behold, one of Houston's finest was ta bought my truck it would be a color that would be impossible to match and was dreading even a scratch! Low and behold, one of Houston's finest was talking on their phone and hit their brakes and decided to swerve into me and destroyed the headlight, bumper and left fender of my baby. I picked up the vehicle today and the fit, finish, tint, sparkle, color, glossiness, body lines, shadow, EVERYTHING is PERFECT. I am not worthy of such greatness. I rate them 12 out of 5. All of the staff are super friendly and kept me updated throughout the process and were patient with my questions and pickiness. I have only one word FLAWLWESS! More
by Scooby
Employees Worked With
Jimmy, Everybody
