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AutoNation Collision Center North Houston - Service Center
Houston, TX
62 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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62 Reviews of AutoNation Collision Center North Houston - Service Center
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August 05, 2023
My Auto Nation service advisor was pretty good about communicating the progression of repairs and issues which would arise. However, my issue is the quality of service with my collision repairs and the communicating the progression of repairs and issues which would arise. However, my issue is the quality of service with my collision repairs and the length of time ot took to repair my vehicle only to remove a scrape not scratch and paint. If I would have lowered my rating to a 2 which is only reflective of the shop workers performance it would slight my advisor Mike. However, did not want to discount my advisor Mike due to the shop deficiencies. The repair was excessive and extended past 3 months. Once I received my vehicle the job looked incomplete because the shop did not paint a chip above the damaged area and could not answer any questions about my vehicle dashboard functioning. This was my second visit to this shop my first visit was during the pandemic but it went exceptionally well despite wait time for parts. My last visit will have me to reconsider other options if repaors are needed again. Mike was great! More
by Jai
Employees Worked With
Mike
May 29, 2023
If I wasn’t told it would be only a couple of weeks to fix my car, I would have been more prepared for the 2 months it took. Caroline Rodriguez would say that she was going to update me one day, and would fix my car, I would have been more prepared for the 2 months it took. Caroline Rodriguez would say that she was going to update me one day, and wouldn’t update me until my mom called or I email her requesting one. My mom has tried to call her on multiple occasions and she didn’t answer; instead, she finally sent me an emailed update. I know it it’s not exactly her fault it took that long, but I feel as though she could’ve communicated better and gave me more of a realistic timeline. More
by Brianna Walker
Employees Worked With
Carolina Rodriguez
May 23, 2023
AutoNation Collision Center North Houston is outstanding. My truck was smashed in the front and down the left side. The left front wheel and suspension was destroyed. They returned it back to just like new! My truck was smashed in the front and down the left side. The left front wheel and suspension was destroyed. They returned it back to just like new! I could not be happier! More
by tonyaultman
Employees Worked With
Glen Gilbert, Bonnie Fett
October 25, 2022
Post COVID I was explained there would be a delay. No one would call with updates. I only got quick responses when I emailed. They kept my car for almost two months and then told my insurance didn’t c No one would call with updates. I only got quick responses when I emailed. They kept my car for almost two months and then told my insurance didn’t cover a scan. Wanted to hold my car until $100 was paid and they got paid almost 10K. Estimator was not up front on unpaid balance. I was appalled that they would attempt to hold my car for $100. When you had my vehicle from July (last week) to September. No remorse and money hungry. Would not recommend if you wanting to have it repair by Mercades. Repair overall seems good. Lack of communicating and the money side was my issue. Customer service-1 star. More
by Dslider03
Employees Worked With
Natalie
April 14, 2022
Great customer service! My advisor keep me informed throughout the entire process and always responded to my request in a timely manner. My advisor keep me informed throughout the entire process and always responded to my request in a timely manner. More
by wallacevellon1
Employees Worked With
Carolina Rodriguez
