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AutoNation Collision Center Stevens Creek
Santa Clara, CA
24 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 24 reviews
May 29, 2024
Extremely frustrating experience working with them. Their response time is ridiculously slow. I have been working with Carlos Hinojosa, who even after repeated calls, voice mails and emails seldom resp Their response time is ridiculously slow. I have been working with Carlos Hinojosa, who even after repeated calls, voice mails and emails seldom respond back. Its been more than a month since I visited the collision center for a follow up and to this date I have not received any update /response from him or anyone else from the team. Such a disappointment. I have identified more issues after the repair job from AutoNation Collision center. For e.g. the trunk door sensor has become faulty, the rear seat collapse button was found broken, to name a few. But, there is no way to connect with the Collision center people. More
by himanshu
Employees Worked With
William, Carlos Hinojosa
May 08, 2024
I had a great experience with the team at AutoNation Collision from the first day to pick up. They kept me informed of my vehicles progress every step of the way. I would highly recommend! Collision from the first day to pick up. They kept me informed of my vehicles progress every step of the way. I would highly recommend! More
by Mike W
Employees Worked With
Alma and William
May 07, 2024
This was the absolute best auto-repair experience I've ever had. Highly recommend them: super professional, highly communicative, went above & beyond to help identify and fix issues, etc. All around, they ever had. Highly recommend them: super professional, highly communicative, went above & beyond to help identify and fix issues, etc. All around, they are the best of the best. More
by bp
Employees Worked With
Caesar Rosales
April 01, 2024
Micah and the team did a fantastic job. Top notch service, communication and they completed the repairs to a great quality. Would gladly recommend them and use the team again! Big thank you Top notch service, communication and they completed the repairs to a great quality. Would gladly recommend them and use the team again! Big thank you! More
by ivan
Employees Worked With
Micah
March 03, 2024
Great service, great staff. Kept me updated about the status of my repair and the status of parts. They informed me about the parts being on backorder as well. AutoNation worked Kept me updated about the status of my repair and the status of parts. They informed me about the parts being on backorder as well. AutoNation worked with BMW NA to help me. Highly recommend working with them. Alma was incredibly punctual and her communication was immaculate. More
by moosab.abdallat90
Employees Worked With
Alma Juarez, Cesar Rozales, Kevin Hagar, PJ Roshan
February 15, 2024
Collision center conveniently located at Stevens Creek Mercedes dealership and service center, which makes that location a one stop shop for everything your Mercedes needs. Mercedes dealership and service center, which makes that location a one stop shop for everything your Mercedes needs. More
by Vlad B.
Employees Worked With
Renteria Lopez Bianca
October 30, 2023
I had an overall good experience at Stevens Creek Collision Center. On the plus side, Nick communicated with me in a consistent and timely fashion. The only collective problem we had in getting my ca Collision Center. On the plus side, Nick communicated with me in a consistent and timely fashion. The only collective problem we had in getting my car repaired was that BMW kept sending Nick a trailer hitch mount that didn't match the original. That probably delayed the repair by a few weeks. After some patience and persistence on the part of everyone involved, we finally got the correct hitch mount, and it was all good. More
by johnclement1
Employees Worked With
Nick Xenos
August 11, 2023
We had a fender bender on our MBZ S550, and the folks at AutoNation collision took great care throughout the entire repair process. I can not tell any different before or after the incident, given the chall AutoNation collision took great care throughout the entire repair process. I can not tell any different before or after the incident, given the challenge of matching the particular white matt color. A job well done More
by Dyoung
Employees Worked With
Hinojosa Juarez, Alma
