AutoNation Collision Center Towson

Amazing service and kind expert staff. They truly did a wonderful job. I am very grateful. They truly did a wonderful job. I am very grateful. More

Auto Nation techs are courteous, they address your concerns, and they are very responsive. My Audi has been repaired twice at the Towson location. concerns, and they are very responsive. My Audi has been repaired twice at the Towson location. More

Poor. I would NOT recommend to family or friends. I was told to bring my vehicle in on Monday for a return on Wednesday. I had to call daily to get updates I would NOT recommend to family or friends. I was told to bring my vehicle in on Monday for a return on Wednesday. I had to call daily to get updates. My vehicle was only 50% done on Friday when I was told the work was done. The employee made excuses and lied to me about the damage. Overall Horrible Experience. Will never go back. More

I had the most pleasant experience at AutoNation Collison Center Towson. They turned a negative situation into a positive just by their warm demeanor and professionalism. From the Front Desk Manager, Toni to Center Towson. They turned a negative situation into a positive just by their warm demeanor and professionalism. From the Front Desk Manager, Toni to my Collision Estimator, Kuentin Smart, I was well taken care of. My vehicle was out of service for 1 month and I was kept abreast on all developments by Kuentin. Toni, was always attentive to my every need, from answering the phone immediately to answering any questions that would arise. Even when the Case number changed for the responsible party, she was sure to update files immediately. My vehicle, to my surprise, or shall I say shock, looked showroom ready once I saw it. I was told the guys in the shop do amazing work by Kuentin and they did not disappoint. They make you fall back in love with your vehicle. I doubted it, but they proved me wrong from repairing the damage to being undetectable to the reconstruction of my rear-view mirror to the match of a 2007 signature Audi paint job. When I saw my car, I couldn't believe the workmanship! I even put a flashlight on it. Unbelievable the care and expertise they put into their work. I highly recommend this collision location. Hands down they are number 1 in my book! A big thanks goes to Kuentin Smart and Toni for all they did to turn a disastrous situation into a day of exulting measure. Thank you, Cynthia More

all the people I interfaced with were great to work with. Price was about what I thought it would be, explained how the repairs would be don and was completed on time. Ther were also able to work around my Price was about what I thought it would be, explained how the repairs would be don and was completed on time. Ther were also able to work around my schedule. More

Kept us informed during the process. Very friendly customer service. Great job done. Thank you! Very friendly customer service. Great job done. Thank you! More

I was very displeased with my service at AutoNation Collision in Towson. My car was rear ended on 12/21 and i took my car to the collision center on 12/23. I did not receive my car back until February! Collision in Towson. My car was rear ended on 12/21 and i took my car to the collision center on 12/23. I did not receive my car back until February! They had to replace my bumper and it took 6 weeks. Every bit of communication was initiated by me which was so unprofessional. The rental extended pass my 30 day coverage and I was forced to pay out of pocket due to the extended amount of time it took them to replace my bumper. First it was the parts came in late. Then it was they didn’t have workers show up because of the 2 inches of snow. Then it was they had a new painter and it would take even longer. I didn’t start to see any movement until I spoke with the supervisor. Thank God for him or they would probably still have my car! It was not a great experience at all. More

I really regret not reading these reviews before choosing AutoNation Collision Center. I was initially swayed by their recommendation as an authorized BMW repair shop, but that turned out to be a huge mistak AutoNation Collision Center. I was initially swayed by their recommendation as an authorized BMW repair shop, but that turned out to be a huge mistake. From the start, the service has been horrendous. I was given three different completion dates for my vehicle’s repair, and at no point did they proactively update me. Every bit of information I received was only because I had to initiate a call or send an email. To make matters worse, they found additional damage during the repair process that required new parts. Once again, I had to contact them to find this out—no one bothered to inform me. I was told that my vehicle was being reassembled and would possibly be completed by the end of the day, but this turned out to be a complete lie. My vehicle has a tracking system that takes pictures and reports its location, and it clearly showed that the car hadn’t moved for two days. After reviewing the tracking data and noticing that the car was still sitting in the same spot, I called to ask about the reassembly process and why the car hadn’t been moved. Despite the urgent nature of my inquiry, I didn’t receive a call back. However, within minutes of my call, I noticed that my car had been moved to an indoor shop area, which made it clear that they were aware I was paying attention. The lack of transparency and communication is appalling. This experience has been incredibly frustrating, and I would never trust them with my vehicle again. The entire process was poorly managed, and I’m beyond disappointed. In my opinion, AutoNation Collision Center should not be recommended, especially to those expecting quality service and timely repairs. Communication from the receptionist to the collision estimator was unacceptable, save your time and yourself an headache and seek service elsewhere. More

Not very transparent in their dealings. Job took much longer to complete than initially stated. Weren’t able to finish the repair properly and then I had to take it to the service departmen Job took much longer to complete than initially stated. Weren’t able to finish the repair properly and then I had to take it to the service department at BMW to complete the job. When I expressed my dissatisfaction with the process, I was treated rudely. More

Very helpful and responsive, made the process very easy. My car looks great! Thank you! My car looks great! Thank you! More