AutoNation Dodge Ram Arapahoe - Service Center

So while I've purchased many vehicles from this dealership, I'll be honest in saying that I've never needed their services department for a fix, until recently... At the beginning of the month, dealership, I'll be honest in saying that I've never needed their services department for a fix, until recently... At the beginning of the month, my BRAND NEW RAM truck that I purchased from them (at almost $80K) wouldn't start. So it was towed down to the dealership for diagnostics and repair. 1) The dealership refused to look at my truck for over a week. They also did not provide a loaner, nor would they help with a rental. So after 4 vehicles and hundreds of thousands of dollars spent with them, I picked that tab up as well. 2) After a week of no updates, I called, was told that my truck was not yet diagnosed, and that no notes were attached to it's records. So, after a few frustrated conversations (keep in mind, everyday that goes by, I'm paying almost $50/day for a rental vehicle - and they aren't helping with any of it) they go diagnose it. It's the starter, and they REFUSE to cover it, stating that the starter doesn't fall under RAMs power train warranty and that the bumper-to-bumper warranty expired a meager 2,000 miles ago... now I get it, a warranty is a warranty, but the margin here for expiration was close. Why they wouldn't just cover this under good faith, absolutely boggles me. Remember, 4 vehicles and upwards of $300K spent there... and we can't even cover replacing a starter... the ONLY thing that I've ever needed from this dealership. 3) Two weeks later, a near $800 car rental bill and the cost of the starter (RAM customer care stepped in and covered some of the cost - even they were floored that this dealership didn't step in and cover it, given my customer history with them), I finally got my truck back. All for a starter that most likely cost under $100 ($200 if they actually used Mopar brand parts). It's the little things that kill a relationship, and after almost a decade of shopping at Autonation, purchasing 4 vehicles, and spending a good (over) $200K in financing costs at their dealership, their utter lack of care for their customer when it's needed has ensured that I will never shop for a new car, truck or SUV there again. Bottom line up front here: This dealership couldn't care less about their customer and vehemently denied any type of good will gestures on BRAND NEW vehicles sold. I've never had this issue with other dealerships, and I cannot in good faith, ever shop their again. More

Will is a great Service Advisor. He did a good job keeping me in the loop throughout the entire process of my trucks warranty work. Although the repair took longer than I initially He did a good job keeping me in the loop throughout the entire process of my trucks warranty work. Although the repair took longer than I initially expected, he was honest and provided prompt responses to my questions along the way. The first SA I spoke with, I did not record his name, was the polar opposite and spent all of his time telling me that it wouldnt be covered unfder warranty eventhough Auto Nation Dodge has a 7 year warranty and I purchased my truck there less than 6 years ago and had just crossed 30k miles. Thank you Will. More

Will and the team did a great job, will was quick with this response and figured out what was wrong with my truck right away and got me in and out I really appreciate this AutoNation this response and figured out what was wrong with my truck right away and got me in and out I really appreciate this AutoNation More

The service department always makes things right. They do everything they can to get you in and out as fast as possible. They do everything they can to get you in and out as fast as possible. More

Service staff was very accommodating when I needed to have my vehicle towed in to the shop. The worked with me over the phone to communicate all necessary services have my vehicle towed in to the shop. The worked with me over the phone to communicate all necessary services More

Very pleased with the attention to detail the service writer provided . Kept me informed of the progress of the service being performed writer provided . Kept me informed of the progress of the service being performed More

Dealership was fantastic to work with, tech service manager and sales manager. Even with back ordered parts dealership did everything they could to speed the process up and provide regular updates. manager and sales manager. Even with back ordered parts dealership did everything they could to speed the process up and provide regular updates. More

Check engine light came on on the truck I purchased less than 2 months ago. Brought it in and they turned me away. Scheduled a drop-off while I was out of town and they apparently spent the entire time ar than 2 months ago. Brought it in and they turned me away. Scheduled a drop-off while I was out of town and they apparently spent the entire time arguing with Chrysler about being 'allowed' to order the part. First guy tells me he reset the check engine light per Chrysler, and since they can't get it to come back on they can't fix it. I'm then told if I take the truck (which they had for a week at this point), they will have to start from scratch with Chrysler. I can't afford not to have a truck indefinitely, so I take it and call the manager on the way home. According to the manager, the first guy I spoke to didn't know what he was talking about, and they did know exactly what was wrong but Chrysler wouldn't let them order the replacement unless they could get the light to come back on. (xxx??) So now I have a truck I have no trust in, right in time for winter in the mountains. Awesome. Also, they took out my car seats and forgot to put them back in. Thankfully I got them to deliver them to me, as I live an hour away in said mountains. Trying to understand why I paid for a bumper to bumper when they can just claim that Chrysler won't let them ACTUALLY FIX THE TRUCK. I should have bought a Toyota. From someone else. More

Brought my truck in for a recall and William went above and beyond to make sure that my truck was finished in a timely manner. This was very much appreciated to accommodate a busy schedule. Thanks again fo and beyond to make sure that my truck was finished in a timely manner. This was very much appreciated to accommodate a busy schedule. Thanks again for your always great service. More

Kip and the service team did a great job of making me feel like a valued customer and completed the work on time. feel like a valued customer and completed the work on time. More