Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
AutoNation Dodge Ram Arapahoe - Service Center
Centennial, CO
361 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
361 Reviews of AutoNation Dodge Ram Arapahoe - Service Center
Sort by
July 31, 2021
Bought an extended warranty, at time of purchase was represented as bumper to bumper. When tried to use was told it would not be honored as bumper to bumper so to replace a missing bumper sensor cost al represented as bumper to bumper. When tried to use was told it would not be honored as bumper to bumper so to replace a missing bumper sensor cost almost $400, and that was with a reduction in price as they worked a little bit with me. Normally I would recommend highly but apparently I spent an additional $799 for an extended warranty that covers nothing. More
by Plnshunter
Employees Worked With
Don’t remember
July 30, 2021
Well I got a recall notice for my Challenger, they had to order the part , 10 days later I had to CALL THEM to find out if it was in. They said yes and I could bring it in NEXT WEEK..... Got there at the order the part , 10 days later I had to CALL THEM to find out if it was in. They said yes and I could bring it in NEXT WEEK..... Got there at the appointed date/time and they knew nothing about the appointment. But they managed to squeeze me in and allocate the part from ANOTHER CUSTOMER to my recall service.... So......... about a month to get a know recall (safety) notice repaired..... hmmmmm YOU BE THE JUDGE.....!!!! More
by waltbooth
Employees Worked With
Rick
July 29, 2021
The service department guys are friendly and helpful however Chrysler products and Dodge Ram trucks are terrible! Stay far away from any Chrysler product. I have had several issues with myn2015 Ram truc however Chrysler products and Dodge Ram trucks are terrible! Stay far away from any Chrysler product. I have had several issues with myn2015 Ram truck. I have NEVER had as many issues as I have had with this truck with any other car, and I have had 7 other cars throughout my life.3 of those were Chrysler products and I guarantee I will NEVER own another one. I have had so many recalls with my truck in addition to many parts breaking and Chrysler NOT ONCE ever honoring a warranty. I had documented service records of issues back when the vehicle had only 4,000 miles on it. I kept taking it back to Chrysler Customer Care to fix and they never did a full repair. Only bandaids. If I had known Colorado had a very short Lemon Law I would have turned it back to them. So instead I bought the extended warranty Autonation Dodge Ram Arapahoe sold me in hopes that then they would fix all the issues and it would be covered. Not one item was ever covered under the extended warranty. I have had to replace the exhaust manifolds, lifters, the ignition, and the power windows don't work as they're supposed to. Key fobs not communicating with the computer module, the Ramboxes cracked and bolts tear out...just do yourself a HUGE FAVOR and stay far away from Chrysler, Dodge and Jeep products. They customer service and cars themselves are crap! Update 8/20/2021: still waiting on a resolution. Seems to be a lack of follow through with this dealer. So far I'm not impressed and am sticking to my review. More
by Ncrouch84
Employees Worked With
Kip Kelley, Bill, William, Jacob Williamson, Daniel Madigan
July 26, 2021
I had it scheduled for August 7th Austin was able to get it in sooner which worked out really well for me. They had the truck for about 1 week. Which was okay so far the issue that was addressed is okay it it in sooner which worked out really well for me. They had the truck for about 1 week. Which was okay so far the issue that was addressed is okay it had gone in a previous time for the same problem. So hopefully it's now done correctly? More
by 08eliray
Employees Worked With
Austin, Brent
July 25, 2021
I was happy to get my vehicle serviced there, however I noticed that there was a grease stain left on the upper interior of my truck that someone was very careless to leave. I was not happy about that. I w noticed that there was a grease stain left on the upper interior of my truck that someone was very careless to leave. I was not happy about that. I wished I could have it detailed for free after that. Also my tire that has shown to be low on tire pressure is still low and hasn’t been forced. I was told nothing was brought to the attention of the mechanics. The tire pressure monitor needs to be reset. I don’t know if I will be returning to this dealership for future service. More
by adamsuhr
Employees Worked With
Austin
April 09, 2021
I had a recommended tune-up done on my Ram there was no problems when I took it in. the work was done all fluids were changed and alignment, drove great on the streets but when I took it on the highway it problems when I took it in. the work was done all fluids were changed and alignment, drove great on the streets but when I took it on the highway it felt like the front was going to fall off. The dealer has not called me back and I can't drive it in to have looked at when I did they said the service righter would call me and setup and appointment, three days and waiting. More
by johncphoto
Employees Worked With
90K service
June 14, 2020
WORST SERVICE EVER!!! Stay away from their Service department. Doesn't even deserve 1 star, 0 is not an option. Made an appointment and was told I could wait. When I dropped off truck I was told it department. Doesn't even deserve 1 star, 0 is not an option. Made an appointment and was told I could wait. When I dropped off truck I was told it would be a couple of hours and they would call me when it was ready. Had to have someone come pick me up. No one ever called me, I had to call 7 1/2 hours later and was told that they hadn't even looked at it yet. I would have to leave it overnight and they would TRY to get to it the next day which meant I would have had to take another day off of work in hopes that they MIGHT get to it! Even called Service manager to discuss this and avoid posting bad review, had to leave a message and have heard nothing! More
by Dissatisfied
Employees Worked With
Service Advisor Sean
July 06, 2019
Appalling Lack of Customer Service/Unprofessional/Deceitful My 2016 Dodge Grand Caravans transmission died in the middle of rush hour traffic on Colorado Blvd the Thursday before Easter. There was no warning, My 2016 Dodge Grand Caravans transmission died in the middle of rush hour traffic on Colorado Blvd the Thursday before Easter. There was no warning, no check engine light, nothing. Thankfully, my four children were not in the vehicle with me when this happened and no one got hurt. Because I did not purchase my vehicle new (I bought used in May 2017 from a rental car fleet) and the mileage on the vehicle was high, none of the power train warranties were extended to my vehicle. The latter was in addition to the fact that my vehicles VIN was supposedly not on the massive recall of transmissions on 2016 Dodge Grand Caravans...fascinating that my three year old vehicle had a massive transmission failure and was magically not on the recall list when I contacted Chrysler Dodge. My vehicle was towed on Good Friday to the nearest dealership, which happened to be AutoNation Dodge on Arapahoe. Not once was I offered a loaner vehicle or rental vehicle while diagnostics was being run on my vehicle. I am a single parent of those four beautiful children and cannot go without a vehicle, as I have no immediate family in the area with whom I can bum rides or borrow a vehicle. I put myself in a rental car so I could get my kids to and from school and make my commute to work. Chrysler Dodge FCA had indicated that I would possibly be eligible for a reimbursement on the rental car up to $35/day, pending the final diagnostics/cause for failure, so I squeezed my children and I into the smallest vehicle possible to accommodate this, all the while fronting the money for the tows and the rental car. I contacted my FCA case manager almost every day, substantiated by my cell phone bill/call logs and emails. I never received a call from AutoNation Dodges service supervisor, Britani. A week into this process, my FCA case manager, Robin, even indicated that Britani initially told her that my vehicle wasn´t even at the dealership. Every day that these stalls, delays, and communication games went on between my FCA case manager and Britani/AutoNation Dodge, was an additional day that my vehicle was not being worked on and an additional day of rental car expense. The sole source of communication to me with regards to my vehicles status (whether diagnosis and go forward repair) was through Robin, my FCA case manager, having never been contacted by Britani. When I called the service department asking to speak to Britani, I was always sent to voicemail with no call back (again, I have the AT&T cell phone bill/call logs as printed evidence to substantiate this). These games continued for almost 7 weeks. During that time, I had to pay for a rental vehicle just to go on a planned vacation/PTO to Mount Rushmore with the kids. Ironically, of course, the repairs on the vehicle were finally finished while I was in South Dakota with my kids. During that time, I received a phone call from Britani with a voicemail that accused me -- the customer -- of blocking her phone calls. I kept the voicemail as evidence, as well. After 6+ weeks of fronting rental car expense, and also expected to pay a $1,000 deductible for a complete new transmission on a three year old vehicle, I went to the dealership to pick up my vehicle on June 5, 2019. AutoNation Dodge had had my vehicle since Friday, April 19, 2019. I demanded to speak with Charles (Chuck) Halbwachs, my email correspondence with FCA, my cell phone bill/call logs, and saved voicemail from Britani in hand. In reviewing the repair order, my vehicle had a promise date of May 10, 2019 -- almost a full month earlier. Additionally, even though I had verified my phone number with the service department every time I called them -- even leaving my cell phone number in the unanswered voicemails -- the repair order HAD THE WRONG CONTACT NUMBER ON IT. Clearly, AutoNation Dodge was NOT waiting on me. Clearly, I was NOT stonewalling their efforts to work on the vehicle. Clearly, AutoNation Dodge on Arapahoe/Britani had not done their due diligence to make sure that they were calling the correct phone number, particularly when they supposedly could not get a hold of me. I made all of this very clear to Chuck, who vowed that he would review my case with his area supervisor. He even made photo copies of my cell phone bill/call logs and emails, purporting that I had a very good case to receive reimbursement for the rental car expenses in excess of the promised delivery date of May 10th. I took Chucks card, and emailed him later that same day the rental car bills for the past 6+ weeks (totaling $1,600+), believing in good faith that Chuck would make this right. I was wrong. I have followed up with Chuck politely and periodically since June 5, 2019 with no response aside from one voicemail dated Monday, June 10, 2019. I have lost my patience and can see that on top of a lack of customer service from the entire dealership, unprofessional staff (Britani), that there is an intent to deceive and no desire to make the customer whole -- even when the dealer was at fault. I ABSOLUTELY will make sure that I get the word out about Britani, Charles (Chuck) Halbwachs, and AutoNation Dodge on Arapahoe, in addition to informing potential Dodge buyers: Buyer Beware. More
by NeverAgain
Employees Worked With
Britani, Charles (Chuck) Halbwachs
