AutoNation Dodge Ram Broadway

I would give this dealership 0 stars if I could. This was, without question, the worst car-buying experience I have ever had. From the very beginning, even the negotiating process was a nightmare This was, without question, the worst car-buying experience I have ever had. From the very beginning, even the negotiating process was a nightmare. I had to make call after call just to get basic information, and almost nobody ever returned my calls. I would leave voicemails, send texts, and wait days for responses that often never came. Every step of the process required me to chase someone down, and no one seemed willing to take ownership or follow through. I purchased a vehicle that had to be shipped from out of state, and the communication only got worse after the sale. No one clearly explained how the shipping process worked or what I should expect. When the vehicle finally arrived at the local dealership, they had no idea what they were supposed to do with it. It was obvious there was little to no communication between the dealerships, leaving me stuck in the middle trying to figure everything out myself. To this day, no one can even give me a straight answer about something as simple as how I will receive my license plates. Every person I speak with gives me a different answer or tells me they don't know. I continue to get transferred from person to person, only to end up in voicemail after voicemail, with promises that someone will call me back. They almost never do. To make matters even worse, the vehicle came with only one key, and that was never disclosed before I purchased it. An OEM replacement key and programming cost hundreds of dollars, and this should have been communicated upfront instead of becoming an expensive surprise after the sale. Throughout the process, I also felt like I was talked down to and dismissed because I am a woman. Rather than listening to my questions or providing straightforward answers, I was often treated as though my concerns didn't matter. It was frustrating, disrespectful, and completely unacceptable. Buying a car should be an exciting experience. Instead, this entire process was stressful, confusing, exhausting, and full of unnecessary headaches. The lack of communication, lack of accountability, poor coordination, and overall customer service were some of the worst I have ever experienced. Once they had my money, it felt like no one cared about helping me. I will never buy another vehicle from AutoNation, and I would strongly caution anyone considering purchasing a vehicle from them—especially an out-of-state vehicle—to think twice. If you value communication, honesty, and customer service, take your business somewhere else. More

Excellent experience…. I love my new car and buying process was very smooth. Laila was great I love my new car and buying process was very smooth. Laila was great More

I've had excellent service, and customer service every time I taken my Ram here. Adam is a pleasure to work with. time I taken my Ram here. Adam is a pleasure to work with. More

From start to finish purchasing my truck was amazing. Renato from sales and Brandon in finance were both great to work with. Made us feel like part of the family. Love my new truck and will definitely b Renato from sales and Brandon in finance were both great to work with. Made us feel like part of the family. Love my new truck and will definitely be a customer in the future! More

Sales and service were very professional and prompt. Took the time to get the truck I wanted. Took the time to get the truck I wanted. More

Clay in the service department was great checked in my said they would take care of as soon as possible since was from out of state and I was leaving back to Texas soon great service. Thanks I appreciate said they would take care of as soon as possible since was from out of state and I was leaving back to Texas soon great service. Thanks I appreciate the service. More

I had my Ram 1500 serviced by Clay and his team of mechanics. I have had issues with this truck for years. Multiple mechanics looked at it. It is a great truck and the problems just didn’t make sense. mechanics. I have had issues with this truck for years. Multiple mechanics looked at it. It is a great truck and the problems just didn’t make sense. Finally, Clay and his team took the time and the care necessary to work through every possible cause and they were able to get my truck running like brand new troubleshooting with care and attention that I could not find elsewhere. I was ready to sell my vehicle. So happy I didn’t and I trusted Autonation’s experienced mechanics to take care of me. More

Working with Liam MacIntyre on the purchase of my new RAM 2500 was a pleasure. He was able to find the vehicle that fit my needs and provided the information that I needed to complete the purchase. Excelle 2500 was a pleasure. He was able to find the vehicle that fit my needs and provided the information that I needed to complete the purchase. Excellent job! More

Great experience. Zach, Liam, and Kris were all fantastic. No pressure, just a fantastic buying experience. The location was easy to find, and the test drive was fanta Zach, Liam, and Kris were all fantastic. No pressure, just a fantastic buying experience. The location was easy to find, and the test drive was fantastic. More