AutoNation Dodge Ram Broadway

Michael Kern is really good to work with! I saw a dodge durango i like and i did the pre-approval online, Michael Kern was quick to call me and ask me questions.. we did everything over the ph I saw a dodge durango i like and i did the pre-approval online, Michael Kern was quick to call me and ask me questions.. we did everything over the phone and he was nice and patient.. More

Tommie Connaly is a friendly and competant salesman Tommie made certain I found the truck that I needed, went over specs and features in a detailed manner. I would recommend him for any and all vehicle Tommie made certain I found the truck that I needed, went over specs and features in a detailed manner. I would recommend him for any and all vehicle purchases. The finance department was really helpful with my circumstance. More

Terrible comunication with customers They don't know how to communicate with customers. I was told a price by Internet Sales manager and when I sat down with the finance manager he tried They don't know how to communicate with customers. I was told a price by Internet Sales manager and when I sat down with the finance manager he tried charging me another price. Never received a call when they were trying to get the fiancing complete. I would call and leave a message and never get a call back. More

Poor Service "Again" I bought the oil change policy from the dealership when I purchased this car and have had problems with the dealership on two occasions now. I did n I bought the oil change policy from the dealership when I purchased this car and have had problems with the dealership on two occasions now. I did not write a review the last time because I thought it was a fluke to spend and hour and a half on a thirty minute oil change. But after this second instance which took two hours for a basic oil change is ridiculous. If the dealership can not keep staff employed (as was suggested) or maintain enough technician that are cross trained to assist when the lube tech's are busy, then pro rate my policy, pay me the balance and let me go to a shop that takes thirty minutes to complete my service. Piss poor and the dealership doesn't care. That is why I will not own another Dodge product. More

Jim Shadrick with Brandon Dodge on Broadway was our salesman. This is our fourth vehicle that we've purchased from Jim, and as always he was on top of what we were looking for in a vehicle and found us salesman. This is our fourth vehicle that we've purchased from Jim, and as always he was on top of what we were looking for in a vehicle and found us the perfect one to fit our budget. Jim Shadrick & the whole Brandon Dodge Team made our visit a very happy experience once again. Job well done! More

I had an excellent experience buying a new Ram. This is the second time I have bought a Ram from this dealership. Really happy with the way we were treated. Wayne really searched for the right truck fo the second time I have bought a Ram from this dealership. Really happy with the way we were treated. Wayne really searched for the right truck for us. He was top notch, couldn't be happier with the help we had finding the right truck. Would highly recommend Wayne and the dealership. Will buy here again if we ever need another vehicle. More

We had my wife's Dodge Avenger worked on at the dealer we purchased the vehicle from, the services performed: replaced thermostat housing, oil change/tire rotation & brake job, and coolant system f dealer we purchased the vehicle from, the services performed: replaced thermostat housing, oil change/tire rotation & brake job, and coolant system flush & fill. This came to $1107.14. Immediately after service was done, the heater stopped working on the passenger side. Took the vehicle back and was told it would be an additional $331.71 worth of repair service to fix the "new" problem. Having just done a coolant system flush a week and a half ago, it turns out that they have now performed another coolant system flush & fill again even though I had just gotten one from them 13 days ago. The advisor made no attempt to 'advise' me that this was not necessary work since it had just been done. This a low blow to a loyal customer. My wife has only ever owned 3 cars: a Dodge Shadow, Dodge Stratus, and now the Dodge Avenger. She bought them all brand new from a Dodge Dealer. We will never ever purchase another Dodge again and have already told our story to many family, friends, and co-workers, as well as social media and review sites. We are just a simple middle class family of four who now has "two" car payments- the original car payment to buy the car brand new and a credit card balance of $1438.85 for repairs and this isn't the first time this car has had problems. I know the dealer and company will always thrive with or without our business, but simply using our only humble "voice" to share our disappointing experience. More

Me and my wife went here to purchase a new car and bought a preowned one. Our experience started out ok but ended up with un keep promises and flat out lies by the sales staff. I tried calling the dealersh a preowned one. Our experience started out ok but ended up with un keep promises and flat out lies by the sales staff. I tried calling the dealership several times and would talk to a "manager" with the promises to call back and never hear from them. The first promises was for a key, they gave us one and said they would find out about the other and then call, have never heard a word. Second when we were making the deal we were trading in two vehicles both of them were still being financed. the salesman Jerry Hunter told us that if the payoffs were different we would have to pay the difference our if they were less they would refund the difference. It was late and the banks were closed so me and my wife estimated the payoffs. Needless to say the difference was about $1000 in are favor and have not heard from anyone at this dealership. I believe I have tried to get in touch with them several times with no one even trying to call me back. I would welcome a call from this dealership to resolve this but I'm not expecting one, and I will be filing a complaint with the BBB also. More

I went online to look for a vehicle a few weeks ago. On 11/12/13 I found Brandon's Dodge. They emailed me a picture and stock # of a vehicle and said it was 14,500. MIchael Kern then called me up and sai 11/12/13 I found Brandon's Dodge. They emailed me a picture and stock # of a vehicle and said it was 14,500. MIchael Kern then called me up and said 13,500. When I went in there Michaels manager I believe Alex was his name cam in and said that was a deal only available on 11/12 and that because I did not come in the deal is now 15,500 plus I have to trade in my car valued at 4000 for $500.00 (a 2005 Suzuki Forenza with 116 k miles on it. I had to argue with them for 2 hours to get the deal right. They then said they would do it for 14900 which was for a new car. The new car was a 2013 Dodge avenger which ended up having 1000 miles on it not 37 miles on it , not a new car and was a demo car which I just found out. They then said sign tonight and we will lower the rate from 7.99 but just in case sign at 7.99. I signed and asked Tyler and Jeff to please not mark up my rate and they said I had their word. Later the next day I found out Tyler marked up my rate by 3 points and told me if I did not like it to refinance. At this point I did not take delivery of the vehicle. I was unhappy about the lies in sales and then they lied about the financing. They also lied and said they put tint on the car and never did because when I asked for the work order they said they lost it. I also agreed to one year of free maintenance which turned into one free oil change (SOUND FAIR???). I complained before delivery and Jeff said he would unwind the deal. He said I could have until the next morning to decide. I called him 11/14/13 to tell him to cancel the deal as promised and he said he couldnt but could sign a new contract at the correct rate. The correct rate was 2.79 but he said that they had to mark it up to 5.79 still lower then 7.99 because of the acquisition fees the bank charged them and because they supposedly lost on my deal. If they lost why would they not gladly cancel the contract? They lie and cheat there customers. I have pulled up 54 complaints on this company. Many they do not respond to and only respond to the good reviews. I also spoke to Brandon who is supposed to be the G.M and Dealin Dougs Son. He threatened me and said if I did not take delivery of the vehicle he would park it out front and if someone broke into it it would be my fault. They also use foul language at their dealer, they yelled at my mother. Tyler said it any moment he would loose it making it sound like it he get violent towards my Mother when we were there. SOUND LIKE A DEALER YOU WANT TO GO TO? Horrible experience, never shop there and bear in mind this was all in front of my daughter and niece. Wow way to treat your customers, lie to them, cheat, steal, threaten. Sound about right? NEVER SHOP THERE EVER PLEASE, you will get ripped off. More

Enjoyed my experience and first time ever to step foot on a Dodge dealership and would come back to give future business, great costumer service. a Dodge dealership and would come back to give future business, great costumer service. More